Job Description

Tech Support Apprentice

Location:

Woodburn Green Head Office, High Wycombe

Contract Type:

Fixed-Term Apprenticeship (1518 months)

Salary:

17,000 per annum

Hours:

37.5 hours per week (MondayFriday)

Start Date:

Autumn 2025

Training:

Level 3 IT Support Technician Apprenticeship Fully Funded via Apprenticeship Levy

Join Our VISTA Journey

At Intelli-Park, we dont just manage parking were transforming how people move, connect, and experience smart mobility.

Our

tech support team

is essential to this mission, and were excited to welcome a

Tech Support Apprentice

based at our Head Office in High Wycombe to help keep our systems, people, and ideas moving forward.


This apprenticeship is a unique opportunity to start your career in IT and build skills in a fast-paced, future-focused environment where

every challenge is a chance to grow.

What Youll Do

As a Tech Support Apprentice, youll work closely with our IT and Operations teams to:


Provide first-line desktop and hardware support to internal users Troubleshoot IT issues via our ticketing system and escalate where needed Support the configuration and deployment of new devices and systems Maintain accurate documentation of tickets, assets, and fixes Assist in user onboarding and training for systems and tools Participate in system upgrades, network support, and project rollouts Complete apprenticeship learning and assessments with full guidance

What Youll Bring

Were not looking for a tech expert (yet!) were looking for someone who is:


Passionate about problem-solving and technology Confident communicating with people at all levels Organised, reliable, and eager to learn Adaptable and able to work as part of a team Curious and always looking for better ways to do things Eligible for apprenticeship funding (well guide you through this)

VISTA: Our Core Behaviours

V Visionary (Think Forward)

Support our digital evolution with forward-thinking solutions Embrace new technologies and help shape smarter support practices

I Intentional (Act with Purpose)

Deliver support thats consistent, considered, and impactful Take time to understand the "why" behind every fix

S Synergy (Be Brilliant, Together)

Collaborate with colleagues across teams Make IT support a partnership, not just a service

T Tenacity (Stay Switched On)

Keep going when problems get tricky Learn from every challenge and come back stronger

A Accountability (Own It)

Own your actions, your learning, and your progress Be someone your team can rely on

What Youll Gain

A nationally recognised

Level 3 IT Support Technician qualification

Hands-on experience in a dynamic workplace Mentorship from experienced IT professionals Pathways to future full-time roles at Intelli-Park Access to employee perks, wellbeing support, and social events

Ready to Apply?

Send us your CV and a few lines about why you're excited to join Intelli-Park as a Tech Support Apprentice.

Lets go from

Good to Great

together.