Job Description

Team:

Own Brand & Product Tech

Ref.:

VN1006

Type:

Permanent

Location:

Hatfield

Product Technical & Compliance Coordinator

Contract type:

Permanent

Location:

Hatfield (Hybrid working - 3 days in the office/travelling to suppliers etc)

Working hours per week:

40 hours

Level:

Associate

Application closing date:

Wednesday 13th August 2025

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.


We're

Ocado Retail

, a market-leading, joint venture between Ocado Group and M&S and the world's largest dedicated online supermarket

ocado.com

. Not only is Ocado.com the only place to shop a full range of M&S food online, but it's also the home to the widest online supermarket range in the UK and champion of small, independent brands. We're also the brains behind

Zoom by Ocado

, our same-day grocery delivery service.

About the team and the role

The Product Technical & Compliance Coordinator will be working in the Product Technical and Compliance team and working closely with other stakeholders to ensure the compliance of products sold on the webshop across own brand and branded products. This role is essential in helping manage our due diligence as well as supporting other projects within the wider team.


Role may involve in 'On-Call' rota after successful probation sign off which would include being on call in the evening and weekend on a rotational basis of 8-10 weeks.

What you'll do

Supplier Approval & Management - working closely with the Commercial team to validate accreditation for branded suppliers and products KPI reporting - collating and reporting KPIs on a periodic basis identifying trends and potential follow up based on data Customer Complaints & Refunds - working closely with the Customer Hub and the Product Technical managers to investigate and close out escalated customer complaints along with managing the system that is used to track, trend and recharge refunds to suppliers Own Brand Specifications - working closely with the Ocado Own Brand team to assist insuring accuracy and compliance of Own Brand product & packaging specifications Non-Conforming Stock Management - issuing product recalls and/or withdrawals as directed by members of the Product Technical and Compliance department. Cross department projects - be involved in Ocado initiatives and projects such as supporting charitable donations, sustainability, etc On Call - Following training be part of the on call rota for out of hours incidences (every 8-10 weeks)

Who you are

Experience in using web-based systems Effective communication and interpersonal skills, with the ability to collaborate and influence cross-functional teams Focus on quality, accuracy and attention to detail Highly organised and self-motivated Detail-oriented and able to manage multiple projects simultaneously Adaptability within a fast growing company environment Able to establish root cause and implement corrective actions where necessary Passionate and flexible Team player Approachable Good communication skills

Preferred Experience (in addition to minimum)

Some compliance experience within the food industry Manufacturing and retail experience

Professional certification in food safety (e.g., HACCP, BRCGS) is desirable Experience of specification systems

What's in it for you

By joining Ocado Retail you'll have the chance to experience life at the world's largest online retailer, work with an amazing bunch of people who challenge what's possible each day, and grow your skills and career in online retail.


If that's not enough to tempt you, you'll also get access to loads of great benefits to sweeten the deal. Here's a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you'll follow our standard hiring process - one of our Talent Partners will talk you through this in an initial call.

Everyone's welcome

We're an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.