Job Description

Infinitesima was spun out of the University of Bristol in 2001 and has been developing innovative metrology solutions which improve speed and precision in the manufacture of semiconductors. The company's technology combines the 3-dimensional surface detection capability of atomic force microscopy (AFM), with high-speed laser activation and the accuracy of interferometry. The Rapid Probe Microscope (RPM(TM)) is protected by an extensive patent portfolio. The company's RPM(TM) technology is being used by leading semiconductor equipment companies globally. Semiconductor devices provide the foundations on which progress in the technology sector are enabled. From Smartphones to Artificial Intelligence, 5G communications to autonomous vehicles, all are made possible through advances in semiconductor processes. Scaling these processes requires sub-nanometer measurement of increasingly complex 3D structures to enable more powerful devices.



Based in Abingdon, UK, we are a high calibre team of 90 people and continue to grow. We are backed by global financial and industry investors including Applied Ventures, the strategic venture arm of the industry leading equipment company.

The Role:

Based at Abingdon and reporting to the Worldwide Customer Support Director, the Technical Customer Support Manager will provide leadership, management and planning for after-sales customer support and internal technical support to ensure that products are maintained to meet internal and external customer performance and quality requirements. This role will suit someone who has led teams of service engineers working in the field to deliver excellent service to customers, ideally with a complex engineered product.

Responsibilities

:


Manage, coach and develop the Customer Support engineer team (currently 6 people) Provide technical support and guidance to the team in the field Manage the resolution of faults on Infinitesima products at customer sites and in-house Manage and plan the installation, & maintenance of products at customer sites and in-house Monitor the performance and up-time of all company products Work with Engineering and Production to determine the root cause of faults and implement reliability improvements. Travel to customer sites across Europe, USA and Asia (travel may reach 20% and be at short as well as planned notice)

Requirements

:


Bachelor's Degree in physical sciences, engineering discipline or equivalent experience Minimum 5 years relevant experience Experience in field service, technical support and CRM systems Experience of mechanical, electronic and optical systems Quality management system experience Experience of working with any or all of: robotics; optical systems including lasers and fibres; electronics; electro-mechanics and vacuum systems

Benefits

:


60,000-70,000 (depending on experience) * 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme