Job Description

Commify is a leading provider of business communication solutions, specializing in SMS, WhatsApp, Email, VOIP, and a range of cutting-edge communication technologies. Operating across nine countries, including the UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA, we serve over 70,000 businesses globally and transmit over 6 billion communications yearly. Our mission is to make business communication brilliant, and we recognize that our people's expertise and dedication are pivotal to our success.


As a Technical Implementation Consultant, you will play a key role in driving the successful onboarding and installation of our product solutions for clients, ensuring they achieve their intended outcomes efficiently and effectively.

Requirements

The Role:

We are searching for a Technical Implementation Consultant to join our Professional Services team at Commify. This role is vital in ensuring that our clients receive high-quality technical support and implementation services tailored to their needs.

Collaborate with clients to understand their business processes and requirements, providing tailored implementation solutions. Coordinate project timelines and deliverables, ensuring that projects are completed on time and within scope. Handle technical configuration and integration of Commify products into clients' existing systems. Provide training and guidance to clients during the implementation process to ensure they can effectively use our solutions. Work closely with sales and product teams to provide customer feedback and aid in product development. Assist in troubleshooting and resolving technical issues that arise during the implementation phase.
The role will develop a range of solutions for our clients including but not limited to:

Automations to allow customers to send omnichannel communications Email templates for customers to use via their Esendex automation Mobile optimised web pages on the Esendex Mobile Journey platform Bespoke SQL Reports Chat bots optimised for both SMS and WhatsApp

The Person:

Strong understanding of APIs, integration processes, and software development life cycles. Excellent problem-solving skills and the ability to work autonomously or within a team. Technical proficiency: Have experience of using HTML, CSS, SQL and Javascript. Outstanding communication skills, capable of conveying complex technical information to non-technical audiences. Experience with project management tools and methodologies. Ability to adapt to changing priorities and manage multiple projects simultaneously.

Benefits

Attractive Salary Range (30,000 - 40,000) Performance-based Company Bonus Scheme Comprehensive Private Healthcare & Dental Coverage Generous 27 days of annual leave in addition to Bank Holidays Enjoy your Birthday as a day off! 5% Employer Pension Contribution to secure your future Death in Service Benefit (4x your salary) Exciting End-of-Year Rewards Regular Monthly and Quarterly Social Events Opportunities for Training & Development * Flexible Hybrid Working Arrangement