Technical Operations Coordinator

Cambridge, ENG, GB, United Kingdom

Job Description

Key Responsibilities:



Electronics Assembly & Quality Assurance (QA):

Prototype Assembly/Rework:

Perform hands-on assembly of electronics prototypes or pre-production units (e.g., soldering, crimping, cable routing, enclosure assembly).

Jig & Fixture Operation:

Learn to operate and maintain basic test jigs and fixtures used for production or QA.

Functional Testing:

Conduct defined functional tests on hardware (e.g., power-on, sensor validation, connectivity tests) and software (e.g., firmware flashing, basic application testing, feature verification).

QA Execution:

Follow and document results of established QA procedures and checklists for incoming components, assembled units, or outgoing products.

Defect Identification:

Accurately identify, document, and report hardware or software defects observed during assembly or testing.

Operational Tools Usage & Troubleshooting:

Troubleshooting & Monitoring:

Diagnose and troubleshoot common hardware and software issues using internal dashboards or monitoring systems.

Issue Escalation:

Accurately identify when an issue requires escalation to engineering teams (hardware or software) and provide detailed, reproducible steps and relevant logs.

Diagnostics:

Use internal diagnostic tools, logs, results from firmware programming and configuration tools, and procedures to investigate reported problems.

Cross-Functional Team Facilitation & Communication Hub:

Tracking and managing production:

Track inventory levels and raise requests internally for new stock build. Facilitate tracking and coordination of new batch production with external suppliers for on time delivery.

Feedback Loop:

Provide valuable feedback from operational processes, hardware build and programming, and QA findings back to product development for continuous improvement.

Documentation Contribution:

Assist in creating or updating internal knowledge base articles, troubleshooting guides, and user manuals based on common issues and solutions.

Key Skills Required:



Solid Electronics Knowledge:

Understanding of fundamental electronics, circuits, and connectivity (USB, Ethernet, Wi-Fi, Bluetooth).

Operating System Familiarity:

Proficiency with Windows, and ideally basic Linux command-line for embedded systems or development environments.

Networking Fundamentals:

Basic understanding of IP addresses, ports, Wi-Fi configuration, and common network issues.

Troubleshooting Methodology:

A systematic approach to diagnosing problems, isolating variables, and testing hypotheses.

Comfort with Technical Tools:

Aptitude for learning and efficiently using various software tools for diagnostics, testing, and configuration.

Data Interpretation:

Ability to read and understand basic log files or diagnostic outputs.
This is a "Swiss Army Knife" role - incredibly versatile, with an opportunity to work with many diverse parts of the business. You should be able to seamlessly switch between technical support, hands-on assembly, and internal coordination, in a fast-paced startup environment.

If you are a

technical generalist

with a strong aptitude for learning, excellent communication skills, and a methodical approach to problem-solving, this role is for you.

About Smatbell



Smartbell is a company based in Cambridge, UK who are developing WellCalf, an innovative platform committed to improving the productivity and sustainability of farms through improved animal health, welfare and management. We strive to deliver top-quality tools that enhance user experience and optimise operations in the agricultural and veterinary sectors.

Job Types: Full-time, Permanent

Benefits:

Company pension
Work Location: In person

Application deadline: 13/07/2025
Reference ID: SBJD002
Expected start date: 15/07/2025

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Job Detail

  • Job Id
    JD3225774
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cambridge, ENG, GB, United Kingdom
  • Education
    Not mentioned