Job Description

As we continue our mission to make people happy through chocolate, we're looking for a

Technical Project Manager

to join our

IT

team on a

full-time, permanent

basis.


As our new Technical Project Manager, you'll play a crucial role in delivering the IT elements of our Digital Transformation Programme. Acting as the key link between the Transformation Programme Lead, internal IT teams, and external third-party partners, you'll manage and coordinate projects that support our evolving business needs. From defining project deliverables to overseeing timelines and managing risks, you'll ensure IT projects are delivered smoothly, efficiently, and with maximum business impact.


As well as a competitive salary and a range of company benefits, you'll receive

50% discount on all products

, and a

70% discount for you and your guests

when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.


Here at Hotel Chocolat, we've adopted

hybrid working

. This means you'll join us on site for three days a week, and for the other two days - you can work from wherever you like!

What you'll be doing...

Acting as Technical Project Manager across IT projects within the wider Digital Transformation Programme Collaborating with business stakeholders and IT resources to deliver effective solutions Defining project plans, timelines, resource requirements and risk mitigation strategies Managing full project lifecycles, from planning through to testing, roll-out and post-implementation review Liaising with third-party suppliers and ensuring project alignment across internal and external teams Reporting on progress and issues to the Transformation Programme Lead and IT Operations Manager Maintaining project documentation to support governance and decision-making

Who you are...

An experienced project manager who thrives in fast-paced, collaborative environments A strong communicator with the ability to translate technical details to non-technical stakeholders Confident managing multiple priorities and balancing the needs of various departments Passionate about process, planning, and delivering successful change

Essential

Proven experience of delivering IT projects across their full lifecycle Strong stakeholder management across technical and non-technical audiences Working knowledge of PRINCE2 and Agile methodologies Familiarity with Project Management tools (e.g., Jira, MS Project, Smartsheet) Experience working with cloud-based technologies Understanding of change control and problem management processes

Desirable

Certified in a recognised project management qualification (e.g., PRINCE2, Agile) Experience in retail, manufacturing, or similar commercial business environments Prior involvement in IT elements of warehouse or order management systems Experience coordinating third-party suppliers and delivery partners

Who are we?

We're one of the UK's favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser(TM).


A cacao pod takes years to grow - it can't be rushed if it's going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.


Now, we're market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we're still growing... Today, we're multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.


To learn more about us and read about our People Pledge - our commitment to equality, diversity and inclusion - click here:

???? hotelchocolat.com/uk/engaged-ethics/our-people.html