Job Description

Vacancy Name

Technical Resource Manager

Company

Craneware PLC

Speciality

Technology

Category

Permanent

Location Country

Office Location

Edinburgh

Additional Locations

Introduction to Craneware

Let's transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.



If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we'll fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.



The Craneware Group supports a flexible work environment as well as a collaborative and teamwork focused atmosphere. Employees will be expected to work a hybrid working arrangement spending 40% of their time per month in the Tanfield office - approx 2 days per week.

The Team

The Technical Resource Manager is responsible for the assignment and management of technical resources for the Implementation Team providing input on performance of the technical resources, ensure that training is complete and up-to-date and verify that hours are properly recorded against assigned projects.

You Will Be

Act as a liaison between the technical and Implementation Services teams. Work with Sr. Engineers to ensure that employees are appropriately trained, and that training documentation is complete and up to date. Assignment of projects to Engineers, both employees and contractors. Responsible for performance management, coaching, and resource management for Implementation Engineers. Meet regularly with technical teams to ensure clear communication on project status and prioritization. Maintain skills-based matrix for technical resources. Review and evaluate project task reporting to ensure validity and accuracy. Ensure compliance with established internal policies, procedures and methodologies. Develop and maintain positive working relationships with customers and third-party vendors.

You Will Bring

Knowledge

Strong knowledge of IT industry standards and practices related to healthcare. In depth understanding of TCG Implementation process. Strong understanding of Capacity and Resource Planning.

Skills

Excellent oral/written communication skills. Excellent organizational and time management skills. Excellent conflict resolution skills. Self-motivated, strong initiative. Ability to work independently and without direct supervision. Desires to improve the status quo. Adaptable, high stress tolerance. Capable of managing multiple, simultaneous, complex tasks without a significant loss of productivity or motivation. Self-assured, high confidence. Does not easily lose composure under stress. Organized, high efficiency. Ability to manage time effectively and exhibits a high level of preparedness. Pragmatic, high objectivity. Ability to consider multiple points of view. Does not allow personal opinions to impact judgment. Personable, strong congeniality. Ability to build and foster relationships.

Experience

4+ years in a technical role. 2+ years of experience managing technical resources.

Education

* Bachelor's degree preferred or equivalent combination of related experience.