Job Description

Technical Services Officer

Location:

Cranswick Convenience Foods - Milton Keynes

Department:

Technical & QA

Contract Type:

Full-Time, Permanent

Salary:

Competitive + Benefits + Career Development

Be Part of a Purpose-Driven, Forward-Thinking Team

At Cranswick Milton Keynes, we're not just feeding the nation -- we're setting new standards for quality, innovation, and responsibility in food manufacturing. As part of our ongoing growth, we're looking for a

Technical Services Officer

to join our passionate and fast-paced Technical & QA team.

If you thrive on structure, enjoy being the link between data, quality, and compliance, and want to make a real difference in a company that

values integrity, teamwork, and continuous improvement

, this could be your next great move.

What You'll Be Responsible For:

You'll play a key part in maintaining and improving our technical services operations -- from lab coordination and complaints management to food safety, documentation, and traceability. You'll work across departments and alongside leading retailers to uphold Cranswick's exceptional standards.

Key responsibilities include:

Managing complaint investigations and customer responses Coordinating lab submissions and communicating test results Performing intake checks on packaging and ingredients Maintaining traceability records, lab systems, and raw material risk assessments Updating quality management system (QMS) documents in line with product changes Preparing data and insights for technical meetings and audits Ordering and tracking lab consumables and supplies Supporting NPD launches and site audits through accurate document control Collaborating with colleagues to drive improvement projects and reduce customer complaints

What We're Looking For:

We're seeking someone who is

organised, detail-focused, and a great communicator

. Whether you're building your technical career or bringing experience into a new role, we'll support you with all the training and tools you need to succeed.

You'll ideally have:

Strong administration and time management skills Good working knowledge of food safety, quality, and traceability processes Familiarity with BRC standards, complaint handling, and laboratory coordination (desirable) Proficiency in MS Excel and comfortable working with data and systems Experience in a technical role within a food manufacturing or high-risk chilled environment (desirable)

Desirable (but not essential):

Qualifications in HACCP, Food Safety Level 3, IOSH, or auditing A background in food-related studies or certifications Passion for compliance, continuous improvement, and customer service

Why Choose Cranswick Milton Keynes?

? A company with purpose: targeting Net Zero, growing into Europe's largest sliced meat manufacturer, and investing in the local community
? Development-focused culture: full technical training, internal promotions, and career support
? Empowering environment: your voice matters and your growth is encouraged
? Competitive salary with a comprehensive benefits package
? A values-led team that truly lives its culture

Our Values:

We Inspire and Motivate

We Take Ownership and Empower Others

We Are Respectful, Open and Honest

We Learn from Mistakes and Share Success

We Aim to Be Better Tomorrow than We Are Today

Commitment to Quality, Safety, and Compliance

You'll be a vital link in ensuring our site continues to meet the highest standards in food safety, traceability, and regulatory compliance. From ISO 45001 and ISO 14001 to BRCGS and customer-specific standards, your diligence will help us remain a trusted name in every household.

Ready to Make a Real Impact?

If you're looking for more than just a job - if you're looking for a company that recognises potential, rewards effort, and supports your career growth - then Cranswick is where you belong.

Apply today

and become part of something bigger at Cranswick Milton Keynes.

Job Types: Full-time, Permanent

Pay: Up to 36,833.73 per year

Benefits:

Canteen Casual dress Company pension Cycle to work scheme Free parking On-site parking
Ability to commute/relocate:

Milton Keynes MK4 4AE: reliably commute or plan to relocate before starting work (required)
Experience:

Food safety: 1 year (required) HACCP: 1 year (required)
Language:

Have a basic understanding of English (required)
Licence/Certification:

Level 2 Food Hygiene Certificate (required) Food safety Level 2 (required)
Work authorisation:

United Kingdom (required)
Work Location: In person