Job Description

Overview

Technical Support play a vital role in providing our customers and internals teams with technical product knowledge and guidance. They are the experts when it comes to the important details about our aluminium building systems and proudly share knowledge with those that require it, so our products can showcase their return on investment and are fitted durably for generations to enjoy.

Responsibilities

Managing our tech desk reviewing and prioritising queries: sending out technical reports to customers, helping our customers navigate our technical website, answering queries and sharing information on our manual support, assigning complex queries to other team members. Take a proactive approach to improving your knowledge of our products to manage more complex queries Provide great customer service that communicates care, understanding and seeks to keep customers up to date with open queries with a drive to resolve them as soon as possible Supporting other internal departments with manual / product data, answering queries on products and testing Escalating queries to our Technical Support Export team in Poland when required Schedule workload accordingly to account for support and other tasks Report any complaints for factory or site elements and where necessary to investigate and generate clear and detailed reports. Review and report technical or literature mistakes directly to the Product Development Manager.

Essential Experience / Skills

Prior experience in aluminium windows and doors Confident in reading specifications, drawings and details Self-motivated, proactive and organised approach to workload focused on meeting deadlines Collaborative team member that builds trusts, communicates respect and utilises others diverse skills and perspectives to achieve common goals Proficient IT skills in Microsoft products ie. Word, Excel, PowerPoint Full, clean driving licence and passport

Desirable Experience / Skills

Bachelor's degree in engineering or related field Prior experience in curtain walls (both stick and unitised) Grounded knowledge of UK-specific building regulations, sustainability standards and market trends Resilient, ability to bounce back and preserve in the face of challenges

About Aluprof UK:

Aluprof is the leading European producer of aluminium building systems for both commercial and individual construction industries. Our products include windows and doors, commercial doors, facade curtain walling, garage doors, commercial window systems, interior screens, and roller shutters - all with sustainability and protection of our planet at the core of manufacturing. Aluprof UK is based in Altrincham and with a London office. We have 40 Sales, Customer Service and Operations employees working closely with our group headquarters in Poland.

If you are passionate about construction, have knowledge of aluminium windows and doors and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity in Technical Support.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Company events Company pension Free parking Life insurance On-site parking Private medical insurance Sick pay
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Altrincham WA14 5GJ: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

What has attracted you to apply for the role of Technical Support?
Work Location: In person