Technical Support & Equipment Preparation Assistant
Faringdon, ENG, GB, United Kingdom
Job Description
Overview:
We're looking for a proactive, organised individual to join our operations and support team. This role combines hands-on equipment preparation with technical and customer support responsibilities. You'll play a key part in ensuring our engineers and customers receive the right equipment, configured correctly, and that any setup or commissioning queries are resolved efficiently.
Key Responsibilities:
Equipment Preparation:
Pick and pack equipment for dispatch to customers and engineers.Configuration:
Pre-configure telematics and camera equipment before dispatch.Helpdesk Support:
Respond to customer enquiries via our helpdesk system, providing clear and friendly assistance.Commissioning Support:
Remotely support engineers during equipment installations and commissioning.Saturday Cover:
Provide remote commissioning support one Saturday per month working from home and paid as overtime (typically on a rota).Ideal Candidate:
Methodical and detail-oriented, with good organisational skills. Comfortable using computers and following technical instructions. Positive communicator with a customer-focused approach. Able to work both independently and as part of a small, fast-paced team. Experience in technical support, logistics, or electronics (advantageous but not essential).
Job Types: Full-time, Permanent
Pay: 25,000.00-28,000.00 per year
Benefits:
On-site parking
Application question(s):
Tell us about a time you've resolved a technical support query?
Work Location: In person
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Job Detail
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Job IdJD4070440
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationFaringdon, ENG, GB, United Kingdom
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EducationNot mentioned