Job Description

About The Role:

SMT GB is searching for a Technical Support Specialist focused on Articulated and Rigid Haulers to join our expert team. In this critical role, you will provide specialized technical support and guidance on our range of articulated and rigid hauling equipment. Your expertise will help ensure our customers receive exceptional service and experience optimal performance from their machinery.

What you will be doing:

+ Manage aftermarket product quality issues and collaborate with the Product Company + Oversee technical applications for product lines
+ Disseminate information effectively to internal staff and customers.
+ Ensure an efficient technical help desk is maintained.
+ Assist in fault diagnosis activities.
+ Compile evidence to drive quality improvements and service fixes.
+ Initiate and monitor product improvement campaigns.
+ Contribute to new product introductions and analysis.
+ Conduct site and customer visits for technical support.
+ Ensure all internal and external training needs are identified and met.
+ Support Sales Support staff on technical specifications and modifications.

Requirements

Knowledge, Skills, And Experience:

+ Experience in a similar technical role in the heavy plant industry + Have a good knowledge of the construction industry.
+ A sound understanding / working knowledge of all VCE products.
+ Technical engineering background within the Construction Industry. + Hold a recognised Apprenticeship NVQ 3 or equivalent in Construction Equipment or an Engineering based field. + Good communication skills both verbally and in writing. Have the ability to communicate at all levels. + Have good computer literacy. + Be prepared to work flexible hours depending on the job requirements, including occasional nights away from home, to attend product training or other meetings inside and outside of UK.

Desirable:

Experience in providing training and technical guidance to others.

If you are not based locally to Duxford, there will be an expectation to travel to the Duxford office on a weekly basis.

Benefits

What's in it for you?

Alongside a competitive salary we off you a host of fantastic benefits!

Taking Care of You

Health Cash Plan

- Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.

Free Physio Access

- Speak to a physio by phone or video.

24/7 GP Service

- Private GP access anytime.

That's not all

- We also offer a whole host of additional Health & Wellbeing Support and benefits.

Life Outside of Work

Enhanced Sick Pay

- Extra support when you're unwell, meaning you can rest a little easier while you recover.

Family Leave

- Enhanced maternity, paternity and adoption leave.

IVF Support

- Paid time off for treatment and appointments.

Retirement Support

- Enjoy bonuses and phasedown days when its time to retire.

Financial Extras

Pension

- We match your contributions up to 5%.

Car Leasing

- Salary sacrifice schemes through Tusker or Octopus.

Cycle to Work

- Save on a new bike and accessories.

Discounts Platform

- Save on groceries, holidays, shopping and more.

Feeling Part of the Team

You'll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.