Job Description

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we\'ve expanded into software and services to sustainably power today\'s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our

As part of a Service Experience Centre you will work in a fast paced, collaborative environment, providing remote support to our clients. Our ideal candidate is passionate about customer service with technical aptitude. Xerox has a proven track record of providing a top tier training program - if you have a customer service background, are targeting a role that offers work-life balance and a strong, friendly culture full of interactive team members you are encouraged to apply!

As one of our UK agents, a day in the life would look like:

• Providing outstanding service to our clients. It is imperative that our customer devices are working correctly, and that they always receive top-notch service. You\'ll be a good listener, have empathy with the customer and enjoy solving their problems.

• Using a range of different technologies from our various ticketing systems, to our Genesys telephony and email platform to our innovative AI and AR tools - while previous experience isn\'t a requirement for our applicants, an ability to learn fast is!

• Thinking about what we can do better & differently to improve the next customer interaction. Xerox has a culture of problem solving and innovation from everyone, not just our specialist research labs\xe2\x80\xa6.

What\'s in it for you?

• Full Benefits Package (BUPA, Holiday Pay, Vacation Days, Pension and more!!)

• Access to Xerox exclusive employee discounts (Perks at Work, You at Work + others)

• Positive work environment full of collaboration and growth opportunities.

• Learning and development opportunities including an ongoing training and coaching cycle

What do we do?

Our core business is printing and we\'ll be looking for you to provide technical support to our hardware and associated network and software where needed

We\'re a growing business with more software alongside scanning, marketing and other data management and development services. Be prepared to learn and adapt!

As well as taking calls, you\'ll need to react to device alerts, chats, emails and other tickets.

Qualifications:

• Customer Service and Problem Solving skills are a must!

• Be in possession of a UK passport & a UK citizen - due to Government support.

• Ability to perform in a high volume, fast paced environment

• Excellent communication through multiple avenues including phone support, video, email and chat

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to talentacquisitionsupport@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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