Job Description

About Us:

At Social Telecoms, we specialise in delivering comprehensive telecoms solutions--including mobile voice and data, hosted telephony, Wi-Fi, and data infrastructure. We're currently looking for a driven and enthusiastic individual to join our team. If you thrive on challenges, enjoy solving problems, and like meeting new people, we'd love to hear from you.

Purpose of the Role

To deliver high-quality technical support and network engineering services for Social Telecoms customers. The role combines hands-on WiFi network design, installation, and maintenance with technical support responsibilities, ensuring reliable service delivery, smooth project execution, and proactive improvements.

Key Responsibilities

Technical Support & Troubleshooting

- Act as second-line technical support for broadband, telephony, WiFi networks, and smart tech services.

- Diagnose and resolve escalated issues from the first-line team.

- Liaise directly with customers to progress and resolve technical faults.

- Identify recurring technical issues and propose preventative solutions.

- Maintain accurate records of service calls, installations, and inventory.

- Maintain positive relationships with key customer contacts.

Network Engineering & Installations

- Plan, build, and maintain WiFi networks in residential and communal environments.

- Configure and deploy hardware such as routers, switches, access points, and controllers.

- Carry out site surveys and performance testing to ensure optimal coverage and service.

- Support engineers on-site with installations, upgrades, and complex technical tasks.

- Document network setups, configurations, and changes for future reference.

- Working away will be required when needed.

Skills & Experience

- Full UK driving licence.

- Strong working knowledge of broadband, WiFi networking, and VoIP.

- Hands-on experience with network hardware configuration and fault diagnosis.

- Familiarity with common tools for WiFi design, monitoring, and troubleshooting.

- Excellent communication skills, able to explain technical issues to non-technical audiences.

- Organised, proactive, and able to work independently as well as part of a team.

Preferred (Not Essential)

- Experience in WiFi network design, surveying, and optimisation.

- Experience with smart home technology and a strong interest in the tech sector.

Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

Company car
Work Location: Hybrid remote in Shrewsbury SY2 5ST