Job Description

Your role

The Technician I is responsible for providing support in carrying out Service Requests, which may include basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is to assist in ensuring the smooth functioning of customer infrastructure. Additionally, the Technician assists with internal requests to maintain cleanliness and safety within the data center and participate in the continuous (24x7) Call Out team.

WHAT YOU'LL DO

General Support

Follow company safety policies, standard operating procedures, and core values at all times. Assist with general technical and operational tasks in the data center under supervision. Learn and support company tools, systems, and processes used in daily operations. Conduct regular checks of infrastructure (e.g., inspecting cable trays, labeling accuracy, cleanliness). Assist with inventory tracking of tools, parts, and consumables Maintain workspace tidiness and ensure compliance with health and safety requirements.

Customer Support & Hands-On Assistance

Help provide responsive, professional customer service under the guidance of more experienced technicians. Assist with Remote Hands support for customer infrastructure, such as: + Labelling and organizing equipment and cabling.
+ Basic physical installation or removal of servers, switches, and accessories.
+ Simple maintenance tasks like rebooting systems or checking LED status indicators.
Support equipment setup and cable management, including unboxing, racking, and connecting devices. Assist in updating technical documentation and capturing installation records (e.g., port maps, rack layouts). Help with the physical setup or removal of cabling (e.g., copper, fiber patch cords) under supervision. Observe and assist in troubleshooting minor technical issues, escalating as needed. Ensure proper handling, storage, and ESD-safe procedures for all customer and company equipment.

Compliance & Documentation

Accurately enter updates, notes, and task completion details into internal ticketing or reporting systems. Assist with asset tracking and maintaining correct hardware inventories in the system. Learn about risk assessments and compliance requirements relevant to customer and operational activities. Participate in safety briefings and internal audits to improve data center readiness and compliance.

Team Support

Collaborate with and support senior technicians, engineers, and site management in day-to-day operations. Participate in hands-on training sessions and shadow experienced team members to build technical skills. Provide support during equipment deliveries, audits, and infrastructure changes. Be open to learning across various technical areas, including power, cooling, and networking systems. Attend team meetings, share observations, and contribute to a positive and safety-focused team culture

WHAT YOU'LL NEED

Some understanding of IT infrastructure components such as servers, switches, and accessories. Good organizational skills. Experience in a customer-facing or support role is beneficial, especially providing professional and responsive service. * A proactive attitude and openness to learning across technical areas like power, cooling, and networking.