Job Description

Your role

The Technician I is responsible for providing support in carrying out Service Requests, which may include basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is to assist in ensuring the smooth functioning of customer infrastructure. Additionally, the Technician assists with internal requests to maintain cleanliness and safety within the data center.

What you'll do

Overall Responsibilities:


Adheres to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment. Ensure compliance with company policies and regulations and Risk Assessments are carried out as appropriate, including executing customer request reporting and administration. Document and analyze progress, issues, and outcomes, driving continuous improvement initiatives. Assist in other special projects/assignments as directed by Lead Technician or Supervisor. Participate in the continuous (24x7) Call Out team. Actively participate in training and development opportunities. Contribute observations and suggestions towards the improvement of data center effectiveness and efficiency.

What you'll need

Hard Skills


Basic understanding of Telecommunications, IT, or electrotechnical environments. Familiarity with basic network infrastructure and measurement tools. Basic skills in optical fibre installations, wiring networks, electrical wiring, and network configurations. Basic problem analysis and troubleshooting skills. Basic communication skills including customer communication and handling customer requests / complaints. Good understanding of service-oriented software, tasks handling and administration Knowledge of Microsoft office and Service Management applications (e.g. Excel)

Soft Skills:
Proactive and customer-focused mindset, demonstrating dedication to customer service and business goals. Attention to detail and a hands-on approach to tasks, exhibiting a willingness to learn and develop. * Team-oriented mentality, with the ability to communicate effectively within the team and demonstrate.