Job Description

Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Technology Business Analyst
Worcester based with a balance of home and office working
39,659 - 41,746 per year
35 hours per week
We are seeking an enthusiastic and motivated Business Analyst to join our team newly formed Business Analysis team in Worcester. You will collaborate with business colleagues by providing BA services as part of project and product delivery teams. The Business Analysis function is responsible for supporting the organisation in identifying its' needs and translating them into achievable technology outcomes. You will be at the forefront of understanding and delivery with the mission of helping teams realise value driven improvements. Each day will require you to engage your skills in several diverse ways from requirements elicitation to user experience design through to change adoption. This role is about you, your life, and professional experiences as much as it is your qualifications as a BA.
Do you think you are a good fit for the role? Apply now and take the next step in your career.
The role of Technology Business Analyst will include:

• Working with internal and external customers to document user and customer requirements using a range of user and customer research methods
• Deliver and support the production of requirements business process mapping and modelling and general technology related consultancy requiring analytical support
• Partner with internal and external customers to support the capture and modelling of business process, performing root cause analysis to support in making Sanctuary's operations more efficient and robust
• Creation and support of design artefacts and protypes as required to ensure solutions meet user needs, working with internal and external stakeholders to ensure the wider implementation of service and product improvements are effective and aligned to the Groups values and objectives
• Support Technology testers and operations teams in their testing and preparation for adopting a solution prior to its deployment and during transition into service
• Manage relationships, communicate effectively and maintain good working relationships with customers and stakeholders, identifying any shortfalls in service delivery and ensure they are dealt with appropriately, escalating issues where appropriate
• Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives

Skills and experiences:

• Proven experience in undertaking business analysis
• Experience of systems implementation and optimisation
• Proven experience of working to deadlines and prioritising workloads
• Experience of troubleshooting complex technical queries
• Experience of liaising with external suppliers to resolve issues
• Proven experience in continuous service improvement i.e. Business process mapping and modelling
• Experience of producing and maintaining documented processes and procedures

Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

• Role salary is 37,414 with an additional policy allowance of 2,244 per annum (rising to 39,383 with an additional policy allowance of 2,363 per annum after 12 months, subject to satisfactory performance)

(if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 19 August 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at -
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.