Job Description

The Role

This role is designed to manage and grow a portfolio of transactional customers by conducting a high volume of outbound sales calls. You will take direct responsibility for generating sales within an assigned region and handling those transactions through digital platforms. A key element of the role involves maintaining accurate CRM records and working closely with regional sales and branch teams to increase ecommerce sales.

Key Responsibilities

Build and maintain regular contact with your designated customer portfolio, with a strong focus on driving ecommerce transactions. Make a high volume of outbound calls, prepare quotations, and support customers via live chat. Provide guidance to customers on relevant products and services, with an emphasis on ecommerce channels and core product ranges. Gather customer intelligence and input it into the CRM system. Respond to customer enquiries and provide quotations in a timely manner. Monitor and manage both existing and newly onboarded ecommerce accounts. Perform data input and administrative tasks as required.

Key Stakeholders

Sales Directors Regional Account Managers Internal Sales & Customer Teams Branch Network Customers

Skills and Experience

Curious and Persistent:

You enjoy asking questions, digging deeper, and using what you learn to create opportunities.

Target-Driven:

You thrive in a performance-based role and enjoy exceeding your own goals.

Resilient:

You're able to handle rejection professionally and bounce back quickly.

Team Player:

You'll work closely with regional field teams to achieve shared goals.

Persuasive Communicator:

Strong phone and video call selling skills are key, as is clear communication within the team and with customers.

Strong IT Literacy:

Proficiency in Microsoft Office, particularly PowerPoint and Excel, is important.

Desirable

Understanding of ecommerce platforms and digital sales Previous telesales or inside sales experience Background or knowledge in industrial, engineering, or manufacturing sectors Effective time management and prioritisation skills Ability to articulate market positioning and customer value

What's on Offer?

Competitive base salary Additional holidays with length of service Option to purchase extra holiday Ongoing training and development opportunities Access to internal training academy Employee wellbeing and support programmes A role where you can take ownership, grow, and make an impact
Job Types: Full-time, Permanent

Application question(s):

Are you a citizen of the United Kingdom?
If not, could you please specify the type of authorisation or visa that allows you to work in the UK?

Please state your required salary Are you comfortable with the work location? - Wolverhampton Do you hold a Valid Clean Driving License? Do you have any criminal convictions, reprimands, cautions or final warnings etc, which are not classed as legally spent under the 1974 Rehabilitation of Offenders Act?
Work Location: In person