Job Description

Position Overview:

The Telemarketer will conduct outbound calls and emails to follow up on campaign engagement and target lists, qualify leads, secure meetings for BD teams, maintain accurate data, and feed market intelligence back to the wider marketing teams.

Key responsibilities:

Make outbound calls/emails to campaign responders and assigned target lists. Qualify leads against defined criteria (company size, role, requirement, timescale, budget). Book appointments (face-to-face or virtual) for business development team according to agreed targets. Maintain accurate and up-to-date data within CRM (leads, calls, next actions). Provide feedback to marketing/digital/content teams on prospect responses, objections, market trends and content gaps. Collaborate with Digital & Performance Lead, Content & Copy Lead and Data Coordinator to refine campaign lists, messaging and approach. Meet/exceed monthly targets (calls made, leads qualified, meetings booked) and contribute to improving conversion rates. Identify new customer segments and new projects, and actively engage till point of qualification Use multi-channel approach to ensure forensic identification and knowledge of new prospects

Person specification:

Essential:

Previous experience in telemarketing, telesales or lead generation (preferably B2B). Strong verbal communication skills, confidence making outbound calls. Organised, disciplined with CRM/data entry accuracy Resilient, self-motivated and comfortable working to targets and under pressure. Team-oriented: able to collaborate with marketing, BD, data teams. Good time management and prioritisation skills.

Desirable:

Some knowledge or interest in the mechanical subcontractor, hire or construction sectors. Experience utilising CRM/MA platforms. Ability to provide meaningful market insights and feedback.

THX Values:

As a family-centred business, people are at the heart of everything we do. We're proud to have a strong commitment to our team because we know that the success of any company depends on the people behind it. That's why we make sure our employees feel valued, supported, and given every opportunity to grow.

We believe that a diverse team is a strong team. We're dedicated to building an inclusive workplace where everyone feels welcome, respected, and able to thrive.

Alongside a competitive benefits package and great opportunities for career development, we've built a friendly, collaborative culture that reflects our core values (

H

umility I

nnovation

R

efreshing

Energetic). These values guide how we work, how we treat each other, and what it means to be part of THX: a high-performing team that's always learning, innovating, and focused on leaving people feeling good

Job Types: Full-time, Permanent

Benefits:

Discounted or free food Free parking On-site parking Profit sharing
Application question(s):

Do you now, or will you at any point in the future, require visa sponsorship to be eligible to work within the UK?
Work Location: In person