Job Description

Who are we?
Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
RoleAs a Telematics Operations Co-ordiniatior, your role will be focused on 2 key aspects:

Inbound and outbound communications

Managing the communication with policyholders and customers of HDD across a range of channels, both internally and externally. You will be responsible for responding to inbound customer contacts as well as proactively contacting customers in line with business rules

Data Validation

Scrutinising the accuracy of data from telematics devices, you will be required to analyse and action data validation checks generated by our system, diagnosing and resolving any device or data issues, as well as working with both internal & external parties to resolve or investigate any issues or queries.
Core responsibilities will include:
Inbound and Outbound Communication responsibilities: Respond to customer inbound communications in line with SLAs across a range of channels such as; email, web-chat, social media and voice*
Proactively contact customers in line with SLAs across a range of channels for the purposes of device installation / return chase, driver feedback / intervention*


Data Validation responsibilities: Complete daily system driven data validation reports within agreed SLAs*
Identify, investigate and resolve issues relating to data validation*


General responsibilities: Act as point of contact for day-to-day questions from external/internal teams*
Contribute to the continuous improvement and efficiency of all Operational processes*
Provide testing support for projects as necessary*
Building and maintaining a broad knowledge of all operational processes & telematic devices*


Key performance indicators:Below are key performance indicators expected for this role: Ensuring that all daily operational tasks are completed within the given SLA times*
Demonstrate the ability to build a strong relationship with the suppliers and HDD customers*
Display a strong knowledge in the data, processes and products when discussing with both internal and external parties*
Show good analytical and critical thinking skills to help identify, improve, or resolve any issues and changes identified*


Skills & Experience required:As a Telematics Operations Co-ordinator you will need to be: A fast learner able to work in a fast-paced organisation and be self-motivating*
Able to demonstrate analytical skills and possess strong data entry skills*
Experienced in Microsoft Word, Powerpoint, Outlook and Excel*
Demonstrate skills of flexibility, being able to manage multiple tasks at times*
Partially experienced in organising & leading meetings, as well as managing actions and liaising with internal & external parties*


What do we offer in return?
A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond

Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Fixed Term Contract (Fixed Term)