Job Description

A telephone based role designed to collaboratively work with the Head of Clubs & Networks in order to originate new lending opportunities from events and specific distribution relationships.


The role will provide telephone and email-based sales support, liaise with brokers on new enquiries, handle inbound sales admin requests and support the national Clubs & Networks strategy.

Key Accountabilities

Working collaboratively with the Head of Clubs & Networks to follow up leads, register new brokers and introduce distribution partners to the West One BTL and bringing offering. Working to support the Club & Network registration and completion targets Arrange meetings with C&N brokers for Field based and Telephone Based BDM's Speaking to introducers and handling new business enquiries Adhoc support to sales regions where volumes are high Sales support to Head of Internal Sales - covering holiday, sales overflow and terms chasing where required To ensure all communications and activity is logged and up to date in CRM Timely and accurate production of terms from initial enquiry Contacting potential new brokers for introductory business Support the field sales team with diary management Supporting intermediaries through the application process to ensure a positive experience You will have joint responsibility for identifying, generating and managing relationships with intermediaries Ability to open opportunities as well as manage relationships over the medium term Complying with West One Loans, TCF and Responsible Lending policies Maintain a strong knowledge of West One Loans criteria Liaising with internal departments and external parties Attending inter-departmental meetings

Skills & Competencies

Telesales experience preferred Good written and verbal communication skills Proficient with Microsoft word and excel Proactive and able to work on your own initiative Good problem-solving skills Able to work to deadlines

Knowledge & Qualifications

Experience of mortgage lending / underwriting CeMap qualified would be advantageous but is not essential Some knowledge of FCA Regulation beneficial but not essential Experienced in use of Word, Excel, Power Point and Outlook.

Personal Attributes

Highly numerate Articulate Personable Diligent Calm and self-assured Exceptionally well organised Resilient and comfortable working to deadline and under pressure Accurate with a keen attention to detail * Team Player