Job Description

Telesales Administration Assistant - Wholesale

We are searching for a full time Full Time Telesales and Administration Assistant to join our team based in Barnstaple North Devon.
The successful candidates will join our lively office environment, and must have an excellent telephone manner. This role will involve speaking with customers on a daily basis to take orders so candidates must be IT proficient. Having a strong understanding of the Microsoft Office suite would be a great benefit. A high proficiency in Excel would be a strong advantage

Main Duties:

Undertaking customer calling against a planned call cycle to take orders

Answering phones and dealing with customer queries

Creating credit notes and dealing with product returns

Liaising internally with key stakeholders including procurement, sales, credit control, warehouse and logistics as well as management

Assisting wider teams with administrative support such as inputting promotion information into the database and monitoring sales data

Proactively seek out new tasks once own work is complete

Skills & Experience Required:

A strong understanding of the Microsoft Office suite

Very good customer service skills

Excellent telephone manner with experience in B2B sales

Excellent communication skills

Confident when dealing with potentially challenging situations

Must have very good attention to detail

Must enjoy working in a high paced, occasionally time pressured environment

Must be proficient with IT and be comfortable with data inputting

Must have great organisational and time management skills

We are a 140 year old family owned and run wholesale business based in Barnstaple, we are forward thinking, growing and developing as a company and cover the whole of the South West region as well as servicing national and international accounts. We offer a friendly, positive and stable working environment, competitive remuneration and the opportunities for growth and development as we continue to expand.

This role will be offered with full time hours between 08:30 and 17:00, Monday to Friday.

Job Types: Full-time, Permanent

Pay: From 25,396.80 per year

Benefits:

Company pension On-site parking
Work Location: In person