Job Description

Overall Purpose of Position

To help grow and develop sales by assisting inbound telesales calls to both existing Collins Customers and the expected increase in volume calls for the Dairy Diary. To ensure the delivery of excellent customer service through building and maintaining customer relationships and ensuring accuracy and efficiency in the processing of sales orders and ensuring follow-through.

Main Duties & Responsibilities

Ensure that all scheduled outgoing/incoming calls are completed on time Process all sales orders accurately and efficiently Ensure company SLA is always achieved Continuously drive sales to ensure target is achieved Build excellent relationships with existing and new customers Respond to all customer enquiries efficiently and professionally Provide advice and guidance to customers on company products Provide an efficient after-sales service Ensure all customer complaints are handled in professional manner, ensuring a timely resolution to the complaint. Any other duties as required.

Person Specification

- Education/Qualifications

N/A

Experience

Previous telesales experience in a commercial environment Track record of achieving sales targets Experience working with the public Previous E-commerce experience

Knowledge

Word and excel

Skills and Abilities

Excellent communication and interpersonal skills

Excellent telephone manner

Good admin skills

Personal Style and Behaviour

Results orientated

Good Team Player

Outgoing Personality

Highly motivated and able to work on own initiative

*Salary: GBP 23,000/- per annum plus sales incentive

*Availability: able to start immediately

Job Types: Full-time, Temporary

Pay: 23,000.00 per year

Work authorisation:

United Kingdom (required)
Work Location: In person