Job Description

Job Introduction

A rewarding opportunity for a Temporary Accommodation Officer to join our Housing Solutions Service


You'll work as part of a team providing support and assistance to people and families facing homelessness and provide day-to-day management of temporary accommodation.


You'll also assist people to prepare to move on to settled housing and ensure that leaving clients are initially supported in their new homes with a signpost package that will lead to increased tenancy sustainment.

This role is a site based role.

Interviews for this role will be held w/c 9 June.

Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: www.mkcounciljobs.org.uk


Role Responsibilities

Working alongside our colleagues in the Temporary Accommodation Team, you'll deliver a high quality, responsive and customer focused housing management and lettings service for those facing homelessness homeless living in temporary accommodation, ensuring all homes are well managed, maintained in a safe and habitable condition, and meet all statutory requirements. You will be allocating temporary accommodation and supporting residents of temporary accommodation to sustain their accommodation.




Ideal Candidate

You don't need experience across all aspects of the job as that will form part of your continuous personal development, but you will need experience of managing temporary accommodation, supported housing or social rented housing, as this is central to the role.


You'll need to be adaptable in your approach to working with people ensuring support guidance and information is shared together with a robust approach in licence management that may involve enforcement action.


You'll have previous experience of using excellent communication skills to support a wide range of people who may present with complex and challenging behaviour, and you will need to be able to use empathy to support customers in a sensitive and appropriate manner. It will be necessary to manage process' smoothly whilst being able use your own initiative.


You'll work effectively in a multi-agency framework to meet the needs of customers, and you will need to be able to work well under pressure to meet targets and deadlines.


Should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you and BPSS referencing.


For this role, the candidate is required to have a full UK driving licence, along with access to a vehicle. Evidence of the driving licence and vehicle insurance with business insurance will be required from the candidate should they be offered this position. Without this documentation the candidate will not be appointable.


About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.


We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.


We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.


We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.


If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
Package Description

In addition to your salary, we offer a range of benefits including:

Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year. Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available. A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy. Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel. Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles. Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes


Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.