Job Description

About LIVINGWAY

At LIVINGWAY, we are redefining the Build-to-Rent experience by delivering professionally managed, design-led homes with community at their core. As both landlord and operator, we take pride in offering high-quality, resident-focused living environments where people can thrive. Our commitment to excellence, innovation, and customer service underpins every aspect of our operations. From leasing and lettings to maintenance and resident engagement, LIVINGWAY is a purpose-driven team where people come first.

Job Title:

Tenancy Manager

Reports To:

Head of Sales & Leasing / COO

Location:

LIVINGWAY Head Office, Manchester, M4 6WX

Job Type:

Full-Time

Role Summary

We are seeking a proactive, experienced Tenancy Manager to take ownership of a growing residential portfolio. This role is central to delivering an outstanding resident experience while ensuring the smooth operation, compliance, and performance of LIVINGWAY buildings. You'll be the first point of contact for residents, coordinate maintenance and inspections, and oversee tenancy lifecycles from enquiry through to renewal.

Key Responsibilities

Respond to all incoming tenant enquiries via phone, email, and digital platforms. Schedule property viewings in line with LIVINGWAY brand standards. Provide detailed information about the community, apartment features, and amenities.
Tenancy Lifecycle Management

Process applications and complete reference checks. Coordinate all aspects of the move-in process, ensuring documentation, compliance, and resident onboarding are complete. Manage tenancy changes, including breaks, renewals, and terminations. Provide ongoing resident support and maintain strong communication throughout the tenancy.
Renewals & Rent Reviews

Proactively manage lease renewal cycles, including issuing Section 13 notices where applicable. Review and recommend rental increases based on market trends, building performance, and internal guidance. Support residents through the renewal process, aiming for high retention.
Compliance & Financial Administration

Ensure compliance with all legal, H&S, and regulatory standards relevant to BTR operations. Monitor rental payments and support arrears management in collaboration with the accounts team. Maintain accurate records using property management software. Prepare weekly reports on tenancy status, maintenance, arrears, and lettings performance.
Experience & Skills Required

Previous experience in residential property management, ideally within BTR or PRS. Strong understanding of UK tenancy regulations, especially Assured Shorthold Tenancies (ASTs). Excellent communication, organisational and customer service skills. Confident using property management systems and Microsoft Office. Proactive, solutions-oriented mindset with attention to detail. A valid UK driving licence is preferred.

Why Join LIVINGWAY?

Be part of an ambitious, growing BTR operator with a strong vision and values. Work in a supportive environment where innovation and initiative are encouraged. Competitive salary and performance incentives. Professional development opportunities and clear career progression pathways.
Ready to lead the way in modern renting?
Apply now to join the LIVINGWAY team and help shape the future of BTR living in the UK.

Job Type: Full-time

Pay: 26,000.00-30,000.00 per year

Benefits:

Casual dress Company events Employee discount
Application question(s):

Why do you wish to work for LIVINGWAY
Experience:

Direct sales: 2 years (required) Lettings: 1 year (required) Customer service: 1 year (preferred)
Work Location: In person