Job Description

Job Advert

Tenancy Officer - Temporary Accommodation

Salary and grade:

Grade 6, 44,747 - 51,005 per annum

Duration of role

: 12-month fixed term contract

Hours per week:

Full time, 37 hours per week - some evening and weekend work may be occasionally required

Location:

The designated office base is Abbey House, Abingdon. The councils operate in a truly flexible, and hybrid way where the focus is on outcomes not where you work.

Closing date

: 3 August 2025 (midnight)
Interviews will take place on 11 & 12 August 2025

About the role and what we're looking for

Job purpose

The aim of the Housing Delivery Team is to ensure that those living in our homes receive services that comply with Regulatory Standards for Social Housing, The Housing Ombudsman and the policies and procedures of the councils.

The Tenancy Officer Temporary Accommodation will play an active role in meeting these aims, and in the provision of an efficient and effective housing service.

This role will support the Housing Compliance Team Leader to provide tenancy services and support those living in council owned temporary accommodation.

Main duties and responsibilities

to arrange emergency hotel placements for homeless households in accordance with the councils' policies. to provide practical support for households in temporary accommodation, including helping with benefit claims, addressing welfare needs and signposting to other support services. to support homeless households to move rapidly from temporary to suitable long-term accommodation. to provide a tenancy management service for council-owned temporary accommodation. This will include attending the properties to complete licence agreements with customers and the management of rent accounts. to be responsible for carrying out tenancy management in accordance with council policies, health and safety requirements, approved codes of practice and industry best practice. a responsibility to acquire and maintain knowledge of health and safety legislation and council policies in relation to temporary accommodation. to liaise with statutory and voluntary agencies to ensure appropriate support packages are in place for our customers in temporary accommodation. to maintain accurate computer records for all housing applicants and offers of accommodation. a responsibility for liaising with the police over public safety issues concerning re-housing dangerous offenders and sex offenders. assist in the implementation of new policies, procedures and legislation. to participate in meetings and training events as required.


The duties may vary from time to time without changing the nature of the post or the level of responsibility, and the post holder may also be required to carry out any other duties appropriate to the grading of the post.

About you

Your essential skills, knowledge and experience

a good knowledge of housing legislation and tenancy law. a good knowledge of health and safety regulations relevant to letting, maintenance and managing accommodation ability to use IT systems excellent oral and written communication skills good interpersonal skills understanding of confidentiality ability to devise appropriate outcomes for customers and work on own initiative experience of undertaking interviews and investigations experience of working in a team excellent oral and written communication skills ability to take the lead on areas of work to improve the service ability to take part in our out of hours service experience of dealing with vulnerable people and people who are distressed well organised, completer finisher excellent time management and prioritisation skills ability to follow process and procedures excellent record keeping skills effective negotiation and communication skills dynamism and drive, be a proven self-starter, enthusiastic, proactive and determined confident and outgoing, able to liaise effectively with people at all levels including senior level in organisations flexible approach, able to pick up new tasks quickly using own initiative full and current driving licence and use of car for business

Your essential qualifications

5 GCSE's at grades A - C, including English and Mathematics, or an equivalent level of qualification full driving licence and use of a car insured for business use

If you have the following experience or qualifications - it's a bonus

CIH Level 4 or degree, or willingness to undertake

The benefits we offer

A basic 25 days annual leave per annum, rising to 30 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year. Flexible working and annualised hours - a flexible approach to work that our employees love! Salary pay awards - most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April. A generous career average pension scheme which includes life insurance of three times your salary The opportunity to purchase a bike through Cyclescheme (cheaper than directly through a store) so that you can cycle to work! Various schemes to keep you healthy (reduced gym membership, free swims, free eye tests for DSE users and more) We give you two days per year to volunteer within the local community. A range of resources, support, and activities to help you maintain your wellbeing including a monthly wellbeing hour in addition to annualised hours (the ability to work flexibly as long as, over the course of the year, you complete your contracted hours) and annual leave.


We look forward to hearing from you.

REF-222 681