Job Description

We are looking for a compassionate and proactive Tenancy Sustainment Officer to help vulnerable residents across Ealing maintain their tenancies and live more independently.
In this rewarding role, you will build trusted relationships with tenants, identify support needs through proactive visits, and work in partnership with internal teams and external agencies to coordinate tailored support. You will provide practical help and advice, contribute to safeguarding, and make sure residents can access the services they need to thrive in their homes and communities.
You will need excellent communication skills, experience supporting vulnerable people, and the ability to manage a varied caseload with care and professionalism.
If we receive a sufficient number of applications, we will close the advert early.
This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role. This requirement relates to Part 7 of the Immigration Act 2016.
You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.
It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we are looking forward to hearing from you.
We have tried to make this website as accessible as possible. You can use the accessibility widget on the right-hand side to make it more accessible to you and your needs.
Ealing Council is committed to creating good jobs and delivering on its connected communities' agenda. We are committed to equality of opportunity, to being fair and inclusive.
We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing's workforce.
Please note all applications will be determined on merit.
Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safe recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced disclosure and barring check.
This post is subject to Ealing Council's enhanced vetting process.
Job title Tenancy Sustainment Officer Job reference EJR013211 Date posted 21/07/2025 Application closing date 04/08/2025 Location Blank Salary Blank Package Blank Contractual hours Blank Basis Blank Job category/type Blank Attachments Blank Job description
We are looking for a compassionate and proactive Tenancy Sustainment Officer to help vulnerable residents across Ealing maintain their tenancies and live more independently.
In this rewarding role, you will build trusted relationships with tenants, identify support needs through proactive visits, and work in partnership with internal teams and external agencies to coordinate tailored support. You will provide practical help and advice, contribute to safeguarding, and make sure residents can access the services they need to thrive in their homes and communities.
You will need excellent communication skills, experience supporting vulnerable people, and the ability to manage a varied caseload with care and professionalism.
If we receive a sufficient number of applications, we will close the advert early.
This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role. This requirement relates to Part 7 of the Immigration Act 2016.
You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.
It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we are looking forward to hearing from you.
We have tried to make this website as accessible as possible. You can use the accessibility widget on the right-hand side to make it more accessible to you and your needs.
Ealing Council is committed to creating good jobs and delivering on its connected communities' agenda. We are committed to equality of opportunity, to being fair and inclusive.
We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing's workforce.
Please note all applications will be determined on merit.
Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safe recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced disclosure and barring check.