Job Description

You'll provide an efficient, responsive, and holistic housing management service for customers living or moving into semi-independent or community homes. You'll support customers with property viewings, tenancy sign-ups, benefit claims and provide move-on options advice. You'll carry out property inspections for maintenance and Health & Safety checks.

Job requirements

Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups. Assisting with all areas of move-in to make sure new residents are made to feel comfortable. Maintaining tenancy conditions and making sure that properties and stock are maintained. Dealing with enquiries and complaints from tenants and members of the community or public. Making sure regular property and health and safety inspections and report any issues to the relevant teams.

What we're looking for

Someone with a genuine understanding and compassion for people without a home, who won't judge but instead will empower customers and give them a voice. Experience working in housing or in a busy environment where you regularly help or deal with customers or the public. Experience in dealing with customers with complex needs. Great communication and problem-solving skills. DBS required. Full UK Driving License with own vehicle for work purposes.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We'll be interviewing as we go so may close the role early if we find the right person.

#Stoke #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis



INDAD


We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.


Homelessness isn't a choice. It can happen to anyone.



Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.



Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep

people from finding and securing a home of their own.



Join us on our fight to make homelessness history across Staffordshire and everywhere.