Job Description

"The world is yours with Melia"

Discover a boundless path at Melia, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

About Melia White House Hotel NW1 3UP

Melia White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent's Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent's Park underground stations are all within a 5-minute walk.



Hotel discounts | Health cashback plan | Meals on duty | Pension scheme | Loyalty rewards and referral bonuses | And much more!



Join our team as a

Receptionist and Guest Experience

and be the welcoming face of

The Level

- our exclusive luxury experience. You'll ensure every guest enjoys 5-star service, from arrival to departure.

Mission:

To provide a warm, professional, and personalized welcome to every guest, ensuring their journey from check-in to check-out is seamless, memorable, and reflective of a five-star experience.

Responsibilities will include, but are not limited to:

Deliver a personalized 5-star experience to every guest, ensuring unmatched attention to detail from arrival to departure. Deliver a warm, personalized welcome and create memorable guest experiences. Manage check-in and check-out efficiently using Opera and PDQ systems. Promote hotel services and upsell to enhance guest satisfaction and revenue. Handle guest queries and feedback with professionalism and care. Maintain high grooming standards and represent the brand with elegance. Support loyalty programs and encourage guest engagement with Melia Rewards. Ensure data privacy, safety, and compliance with all hotel protocols. Be flexible and proactive, contributing to a seamless team operation.


What We're Looking For:

A confident, polished communicator with a passion for luxury service Strong operational knowledge of Opera, PDQ terminals, and front desk processes A team player who thrives in a dynamic, high-end hospitality environment Attention to detail, initiative, and a warm, welcoming attitude

Be the face of our five-star experience. Join us in creating moments of magic from the very first hello!

Because belonging to the great Melia family is being VIP

Holidays:

28 days' holiday including 8 public holidays

Contributory pension scheme

Refer a friend bonus:

500 (subject to successfully completed 6 months' probation)

Discounted dental and health cover with HSF

Great discounts with Melia Hotels Worldwide:

(Friends & families discounts)

Personal Development:

programs designed to support your career right from the start, with unlimited access to online learning platform

Awards and Recognition Programs:

Join a culture of recognition and reward, with loyalty bonuses and referral incentives

Career growth:

fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts:

with Perks at Work

Meals on duty, Payday Parties and Laundry

At Melia we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Melia an opportunity for constant growth and a passport to create your future wherever you want.



Our warmth, proximity and passion for what we do make working at Melia an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,

VIP

People.

At Melia Hotels International, we are committed to

equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to

equality and diversity

, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that

diversity and inclusion among our employees are essential for our success as a global company

.

Additionally, we support the sustainable growth of our industry through

a socially responsible team

. In this sense, our motto is "

Towards a sustainable future, from a responsible present

". Thanks to al our collaborators, we make it possible.



To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "

Protect Your Application

" page.



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