Job Description

Podiatry and Orthotics are seeking to recruit an individual with experience of providing customer services to join our administrational team as a Therapy clerk. Among other administrative functions, the successful candidate will be managing referrals to the service, arranging clinical appointments in response to telephone calls and managing enquires from other healthcare professionals as well as users of the services we provide.



Applicants must hold a minimum of 3 GCSE O levels (or equivalent), which must include English & Maths. An ability to converse in Welsh would be an advantage. Candidates will need to demonstrate competence in the basic functions of MSWord, Excel and Outlook. Previous experience of using Health system would be an advantage.



To provide administrative support to the podiatry department, performing such tasks as are identified by the Senior Podiatry Clerk in order to ensure that the work of the office is completed in a timely manner. The Podiatry Office provides clerical and administrative support for the whole service.

Welsh Skills Desirable:

This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.



Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.



Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.



CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.



Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:



We listen, learn, and improve We treat everyone with respect We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.



At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.



The post holder will be a first point of contact for patients telephoning the department. In addition, the post holder will register new referrals, make appointments for patients, using clinical information, telephone and postal systems, co-ordinate appointments for patients requiring house calls, file and retrieve patient records from the on-site records store.



The post holder is required to deputise for the Senior Podiatry Office Clerk when he/she is not present in the office