Job Description

Description

Please note that we are unable to accept your application if you do not meet the following criteria:

17.5 hours

per week, over 2 days,

(including earlies and lates weekends and bank holidays) earlies 04:15am and lates 2105pm

You must be able to arrange your own transport for early/late shifts Candidates will be required to undergo the appropriate medical for the role Full training provided and uniform provided, knowledge of ticket types would be beneficial Candidates need to be aged 18 or above for this role Candidates will be subject to a Right to Work check & DBS check for this position. This role has the following salary progression:

starting salary 24,464

, after 6 months of service 25,435, after 12 months 26,471 and a final salary at 24 months 29,429 (all being pro-rated to 17.5 hours)

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate customer travel experience.

Join Our Team as a Ticket Office Clerk at Norwich Station

Key Responsibilities

About the Role:

We are looking for a Ticket Office Clerk to become the friendly face of Greater Anglia at Norwich station. In the role you will be delivering exceptional customer service while helping passengers travel smoothly and safely. Your key responsibilities include:

Selling Tickets and other products like rail cards Floorwalking duties to cover the Ticket Vending Machine Reporting any faults and issues promptly Assisting passengers with tickets, including general advice Providing the highest possible standard of advice, information and service to our customers Delivering a safe, attractive retail station environment, with general cleaning Promoting all relevant marketing materials and useful information

Skills, Knowledge & Expertise

We're Looking for Candidates Who:

Have a friendly, approachable demeanour with the ability to communicate effectively Are calm under pressure, able to think on their feet, and able to handle various situations Possess a "can-do" attitude and enjoy working as part of a team Take pride in providing top-notch customer service and passionate in ensuring customer safety Have team spirit and bring your unique self to strengthen our team and foster a positive work environment

Job Benefits

What's in it for you?

Travel Discounts:

Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!

International Adventures:

After 12 months, unlock discounted international travel for you and your family.

Exclusive Discounts:

Access the GA Hapi App for deals on shopping, dining, and fun days out.

Vouchers for Loved Ones:

Get 12 annual discount vouchers for family and friends to enjoy.

Wellbeing Support:

24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.

Pension Perks:

Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.

Family-Friendly Policies

: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.

Save While You Spend:

Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 26th December 2025

Please note vacancies can close earlier due to high influx of candidate applications

At Greater Anglia we are proud of the work that we do. We're investing in helping to shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

Inclusivity & Respect:

Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.

Community & Teamwork:

Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.

Pride & Progress:

Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?

About Greater Anglia Recruitment

Want to make a difference working for the railway?

Greater Anglia operates a busy railway network between London Liverpool Street and the east of England. With a team of around 3,000 colleagues, we operate 134 stations throughout Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. Greater Anglia also operate Stansted Express services between London Liverpool Street and Stansted Airport.

Roles on the railway are very varied with everything possible from train driving, customer service, being involved with engineering, working in our control room or being part of the HR, finance, marketing, safety, train planning, or communications teams.

No day is ever the same on the railway! Customers are at the heart of the business, and there's never been a more exciting time to kickstart your career with us.