Overview: The Ticketing and Audience Insight Officer plays a vital role in delivering exceptional customer service and supporting ticketing operations across all venues. This position is responsible for assisting with box office duties, maintaining the ticketing system, supporting sales and audience data reporting, and contributing to a smooth and inclusive customer experience. Working closely with the Ticketing and Audience Insight Manager, the officer also helps manage casual box office rotas and ensures adequate staffing levels. This role suits someone who is organised, data-literate, and passionate about live performance and audience engagement.
The role is subject to a 6-month probation period to ensure the successful candidate is suitably supported to carry out their duties. For this role we would require a 1 month notice period.
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