Job Description

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Description

Ensure Scotland Supporters Club memberships, Debenture scheme ticket sales as well as general ticket sales and match day operations are administered in accordance with Scottish FA policy whilst providing first-class service delivery to all Scottish FA customers and stakeholders, ensuring inclusivity for all.

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Key Responsibilities

Provide a best-in-class customer service to all Scotland supporters and debenture holders, as well as other stakeholders, both internal and external Manage and accurately and securely maintain all aspects of Scotland Supporters Club membership, Debenture holders, and other customer data in line with GDPR Accurately maintain and review as necessary all Scotland Supporters Club membership and Debenture documentation Administer all ticketing operations in respect of Senior Internationals, Scottish Cup, and SPFL League Cup, as well as UEFA and FIFA Cup Competition matches at home and abroad and any events held at Hampden Park including systems and website preparation, testing, recording, and reporting as necessary Administer all associated membership, ticketing and debenture processes, procedures, and documentation in line with current Scottish FA policy and GDPR Understand and develop working knowledge of the Debenture Scheme and associated stakeholders Encourage customer engagement using all communication channels, including all social media platforms Provide support as directed and as required for match day operations both nationally and internationally Liaise as necessary with internal stakeholders and service providers to meet all operational requirements Co-ordinate internal and external mail room operations as directed Promote and embrace a culture of continuous improvement whilst demonstrating the Scottish FA values



Any other reasonable duties as directed by the Ticketing & Membership Operations Manager or Assistant Manager###

About Scottish Football Association

The Scottish Football Association (also known as the Scottish FA) is the governing body of football in Scotland. Members of the Scottish FA include clubs in Scotland, affiliated national and local associations. It was formed in 1873, making it the second oldest national football association in the world.

Our vision is to harness the power of football to inspire the nation, transform lives and build a united and successful game. Through our Strategy our commitment is to build on the successes of our men's and women's national teams, our manifesto to encourage future generations to play freely and safely, whilst showcasing the many ways in which football can improve everyday health, education and wellbeing in Scotland.