Job Description

Landmark Theatres are looking for casual Ticketing Assistants to join their team in North Devon. The ideal candidate will have experience of working with a CRM system in a Ticket Office or working in a busy sales environment. We are seeking a proactive individual with good attention to detail and excellent problem-solving skills. If you have a passion for arts and culture and enjoy working in a fast-paced environment then this could be the perfect opportunity for you.



OVERVIEW OF THE ROLE



As a member of Landmark Theatres team the Ticketing Assistant is required to take a proactive approach towards the smooth running of the Ticket Office. Providing a seamless ticket booking process for our customers including selling tickets, merchandise and other items and maximise sales by telephone, across the counter and through postal and online bookings for all events and performances. To ensure that our customers receive exceptional service during their first encounter with our theatres and contribute to boosting customer satisfaction and loyalty.


The role is subject to a 6-month probation period to ensure the successful candidate is suitably supported to carry out their duties. For this role we would require a 1 month notice period.

Key Responsibilities

Providing a welcome to all customers as they enter our theatres, offering information and advice to maximise sales.


Operating the Ticket Office, selling and issuing tickets and responding to queries in person, over email, social media and over the telephone.


To take group bookings, issue invoices and maintaining a line of communication with group organisers.


Answer phone calls and deal with or forward on any enquiries as appropriate.


Managing Ticket Office income and accounting for all monies received.


Be a point of information about Landmark Theatres and all it's activities, promoting the organisation to the widest possible audience.


Maximise sales from groups, schools and Landmark Theatres membership schemes.


Be fully informed and proactive in the marketing of the Theatres' products, services and facilities, actively seeking opportunities to generate sales whenever feasible.


Assist in the smooth flow of information between all Ticket Office staff and other departments.


When hosting visiting companies, ensure they have a seamless and enjoyable experience and assist visiting companies, producers and artists with their enquiries.


Supporting Front of House pre performance.


Supporting Ticketing and Audience Insight Manager and Assistant in administering house seats, comps, third-party sales, refunds and exchanges.


From time to time support Ticketing and Audience Insight Manager and Assistant in maintenance and administration of Spektrix CRM.


Stocking current and relevant print materials and posters across the venues in our front of house areas.


Supporting the Content team members in Audience Development tasks


Monitor sales, seat availability, respond to changes required, maintain a high standard of attention to detail.


If events are postponed or cancelled, work with the wider team to contact and update customers.


Produce reports on sales activity, customer demographics and analysis as required.


Actively uphold Landmark Theatres core values

Compliance, Health, and Safety

Support the Duty Manager in the safe operation of our buildings while adhering to and implementing Landmark Theatre Health and Safety policies.


Ensure that accidents or incidents to members of staff or public are dealt with immediately and recorded as appropriate


Ensure our buildings are safe and compliant to open to the public with all-encompassing responsibilities as a key holder


Ensure customer data is maintained in compliance with the Data Protection Act (GDPR).


Ensure compliance with Landmark Theatres Complaints Procedure by Theatre staff, recording and reporting to the Operations Manager

Access

As a value-led organization committed to diversity and inclusivity, Landmark Theatres encourages its employees to implement and adhere to the provisions of the Equality Act 2010.


Ensure that all customers and visiting company members receive equal and exceptional service and have equal access to our theatres and performances.


Maintain awareness of the diverse needs of visiting companies and audiences with a wide range of requirements and ensure those needs are accommodated appropriately.


Ensure our Ticket Office supports the access needs of visitors.


Ensure our booking channels are meeting the access needs of our audiences.


To take positive action to promote Diversity and Inclusion in all aspects of the work of Landmark Theatres, engaging fully with all initiatives to promote diversity within Landmark Theatres.

Person Specification

Ability to be flexible and respond to changing situations.


Excellent timekeeping skills, conscientious and punctual.


Ability to negotiate and be assertive when necessary.


Friendly and approachable manner with a commitment to providing the highest standards of customer service, both internally and externally


Excellent telephone manner


A Passion for Arts and Culture


Excellent organisational skills, with an ability to prioritise and work well under pressure.


Attention to detail, with the ability to work accurately and quickly without supervision.


Creative, with a positive, 'can do' attitude.


Strong communication and interpersonal skills, and an ability to work well as part of a team (both within the marketing team and the organisation as a whole).


Strong IT skills.


Experienced in an administration, sales or Ticket Office role


Experience in using CRM


Experience in using Spektrix


Full UK driving license and own car



Benefits:

Company pension Sick pay

Schedule:

Monday to Friday Weekend availability

Experience:

Customer service: 1 year (preferred) Administrative experience: 1 year (preferred)


Work Location: In person