Founded in 1895, West Ham United is a club that blends rich tradition with a forward-thinking approach, creating an exciting, ever-evolving football culture. Based in the heart of London, we proudly call the London Stadium home -- a state-of-the-art venue with a capacity of 62,500, making it one of the largest in the country. We are also dedicated to providing the most affordable Premier League tickets in London, championing Accessible Family Football for all.
Our women's team, achieving professional status in 2018, has soared to new heights in the Women's Super League and reached the prestigious FA Cup final. Meanwhile, our cutting-edge Academy, which opened in 2019, is nurturing future stars, producing first-team players like Declan Rice and Ben Johnson.
With ongoing improvements to the stadium, including the iconic Billy Bonds Stand, West Ham is constantly evolving, making sure our fans experience the best in matchday atmosphere and comfort. We are also incredibly proud to hold the Disability Confident Leader status, reflecting our dedication to inclusivity and accessibility.
As we continue to grow, so does our workforce. With a dedicated team of 300 core staff and 500 event and Foundation employees, West Ham United offers a truly unique working environment. We're especially proud to have been awarded the Premier League's Advanced Equality, Diversity, and Inclusion Standard in 2023 -- our second consecutive recognition -- underlining our ongoing commitment to fostering an inclusive, diverse, and dynamic workplace.
Join us and become part of a club that stands at the crossroads of history, ambition, and innovation. West Ham United is where passion, progress, and inclusivity come together to create something special.
Why Join Us?
Diversity & Inclusion:
We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.
Health & Wellbeing:
We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.
Career Growth:
As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.
If you're ready to bring your passion for supporter services and football to one of the world's most iconic clubs, apply now!
Position:
-------------
Job Role:
Ticketing Intern - Women's Team
Department:
Ticket Office
Location:
London Stadium & Chigwell Construction Stadium, Dagenham
Reporting to:
Women's Ticketing & Group Bookings Manager
Contract Type:
Internship
Hours:
Full Time / Match Day Support Required
An exciting opportunity has arisen to join the West Ham United Ticketing team as a Ticketing Intern supporting the Women's Team. This role is ideal for someone looking to gain valuable experience within a Premier League Club, working at both the London Stadium and the Chigwell Construction Stadium, the home ground of the Women's Team.
You'll assist the Women's Ticketing & Group Bookings Manager with all ticketing operations -- from processing season and matchday tickets to handling supporter enquiries via phone and email. You will play a key role in ensuring fans enjoy a seamless and professional customer experience.
This role requires excellent communication and organisation skills, with the flexibility to work matchdays and occasional weekends.
Key Responsibilities:
Deliver exceptional customer service across all ticketing channels
Handle inbound and outbound ticket sales via phone
Respond promptly and professionally to supporter enquiries by email and phone
Maintain and update customer data with a high level of accuracy
Proactively promote and sell season ticket packages and other ticket products
Resolve customer complaints, refunds and related tasks with professionalism
Collaborate with the wider ticket office team to maintain high operational standards
Provide matchday ticketing support for Women's Team fixtures at Chigwell Construction Stadium
Assist in the execution of group bookings and event ticketing
Continuously seek ways to improve the ticketing process and fan experience
Requirements:
-----------------
What We're Looking For:
Essential Skills & Attributes:
Strong communication skills, especially over the phone
Excellent organisational and time management skills
Ability to work under pressure and manage competing priorities
Team player with a proactive, can-do attitude
Self-motivated and eager to learn
Ability to follow instructions and use initiative
Desirable Experience:
Previous experience in a ticket office or contact centre
Experience working in a sporting or event-based environment
Desirable Qualifications:
Minimum of 5 GCSEs (Grade A-C) or equivalent
Strong IT skills, including Microsoft Office and ticketing systems
Other information:
----------------------
Safeguarding:
The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and wellbeing of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.
The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club's or the West Ham Foundation Safeguarding Team.
EDI Statement:
The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation's business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.
How to Apply
To apply, please reply to the link with your full CV and a supporting statement outlining your motivation for applying and how you feel you meet the profile of the candidate we are looking for.
The deadline for applications is
5pm Friday 11th July 2025.
Please note that the vacancy may close early if there is a high volume of applicants.
Queries
Thank you for your interest. If you have any queries, or require support with your application, please contact careers@westhamunited.co.uk
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.