Job Description

: TikTok Shop Manager

Company: Liveology Digital Media UK Ltd

Liveology Digital Media UK Ltd is a dynamic digital agency specialising in TikTok content, livestreaming, influencer marketing, and e-commerce. The company collaborates with brands, creators, and sellers to maximize their presence on TikTok through strategic content, live shopping, and digital campaigns.

Role Overview

The company is seeking a highly detail-oriented and proactive TikTok Shop Manager to focus on the end-to-end management of its clients' TikTok Shop presence. This role is central to the brand's TikTok e-commerce operations, requiring excellent organisational skills and a passion for problem-solving. The successful candidate will serve as the crucial link between the brands, content creators, and the platform, ensuring a seamless and successful storefront experience that drives sales and brand loyalty.

Key Responsibilities:

TikTok Shop Management & Campaign Execution (Primary Focus)

Oversees the daily operations of multiple TikTok Shops for brand partners Plans, schedules, and executes product campaigns and promotions within the TikTok Shop platform Manages product selection, catalog uploads, and ensures all product information is accurate and compelling Meticulously reviews, approves, and coordinates the distribution of product samples to content creators and influencers for promotional purposes Serves as the primary customer service contact for the company's network of creators ("Da Ren"), addressing their inquiries and resolving issues related to products or campaigns Works closely with brands to ensure all platform messaging, visuals, and product details remain consistent with their global guidelines and marketing requirements

Livestream & Content Support

Provides operational support for livestream sessions by ensuring product links, coupons, and information are correctly configured in the Shop backend Collaborates with livestream hosts to brief them on product features and campaign goals

Communication & Relationship Management

Acts as the main point of contact for brand partners regarding their TikTok Shop performance and day-to-day operations Liaises with internal teams to align campaign strategies and execution Prepares and presents regular performance reports, highlighting key metrics, insights, and areas for improvement to stakeholders

Skills & Qualifications:

Essential:

Previous experience in e-commerce, online retail operations, or brand management

Essential:

Basic understanding of the TikTok Shop ecosystem and social commerce

Essential:

Impeccable attention to detail and superior organizational skills

Essential:

Strong written and verbal communication skills in English (proficiency in Mandarin is a strong advantage)

Essential:

Patient and professional demeanor with proven experience in customer-facing or client service roles

Highly Valued:

Natural problem-solving ability with capacity to think strategically, adapt to changes, and manage multiple tasks effectively in a fast-paced environment Prior experience with influencer outreach or CRM tools is advantageous

Preferred Candidate Profile:

The ideal candidate is patient, meticulous, and thrives on maintaining operational excellence He/she/they is a clear communicator who enjoys building relationships and solving problems The candidate possesses cultural awareness of the UK and/or Chinese markets to engage effectively with diverse partners He/she/they demonstrates genuine passion for social commerce and excitement for the TikTok platform
Job Types: Full-time, Permanent, Temporary, Temp to perm, Graduate

Pay: 12.21-13.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Company events Health & wellbeing programme Sick pay
Work Location: In person