Job Description

Job Ref: GLE2639
Branch: Gleneagles Townhouse
Location: Gleneagles Townhouse, Edinburgh
Salary/Benefits: 36,101 per annum
Contract type: Permanent
Hours: Full Time
Hours per week: 39
Posted date: 16/05/2025
Closing date: 18/06/2025


COME AND JOIN US . . .


We are currently seeking an experienced, and extremely well organised Townhouse Co-ordinator with incredible attention detail to join our Townhouse team.


The on target earning potential for this role is 36,101 / per annum - comprising a base salary of 29,101 , plus a qualified estimate of 7,000 in gratuities and service charge.As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES


For the past century we've been making memories at our iconic hotel and sporting estate in rural Perthshire. The launch of Gleneagles Townhouse, a luxury hotel and members' club on St Andrew Square, Edinburgh, has created an exciting new chapter in our history. Crowned 'Employer of the Year' at the 2024 Cateys, 'City Hotel of the Year' at the 2023 Food and Travel Reader Awards and No. 6 in Travel + Leisure's list of the 100 Best New Hotels in the World, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.


WORKING AT GLENEAGLES


We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.


Here's a bit more detail on what we see you doing in this role:
Responsible for executing and coordinating all administrative functions and processes across Townhouse, you'll play a key role in ensuring our operation runs without a hitch
Working closely and confidently with our senior leaders across the business, you'll be effective at working independently and also acting on your initiative
You'll organise meetings, take minutes, record actions and accountabilities, prompting your colleagues where necessary to ensure delivery
Liaising with our suppliers and contractors, you'll build strong working relationships to ensure a full understanding of our exacting standards and expectation
Assisting our Heads of Department with rota scheduling and weekly reporting
Managing the stock control of our office supplies ensuring each department stays within budget
Supporting our call centre for member queries and restaurant bookings
As the key coordinator of all administrative functions across Gleneagles Townhouse, you'll ensure our day-to-day operations run seamlessly and with style
Working confidently alongside our senior leaders, you'll be proactive, dependable, and just as comfortable taking the initiative as you are following through direction with precision
You'll expertly manage meeting; preparing agendas, taking minutes, tracking actions and prompting your colleagues to deliver on commitments when needed
Building strong relationships with our suppliers and contractors, you'll ensure they fully understand and uphold the high standards synonymous with the Townhouse
You'll support Heads of Department with rota planning and weekly reporting, contributing to the smooth and efficient running of each area
Interacting with our members and guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way
Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way
The kind of person we're looking for:
You have valuable experience, ideally within hospitality, though not essential, and you're confident using the full Microsoft Office Suite to provide exceptional administrative support
Thriving in a fast-paced, dynamic environment, you stay calm under pressure and consistently deliver with precision and flair
Agile in your thinking and confident in your multitasking, you're adept at juggling multiple priorities without missing a beat
Curious, eager to grow, and always willing to learn, you take a genuine interest in every part of the business, understanding how each element connects to create the seamless Gleneagles Townhouse experience
Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
You have a positive "can do" attitude to solving problems in a professional and courteous manner
A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual
You want to be part of a team that works hard, supports each other and above all has fun along the way
Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
You have a positive "can do" attitude to solving problems in a professional and courteous manner
A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
You want to be part of a team that works hard, supports each other and above all has fun along the way
What's in it for you:
Time to let your hair down
30 days holiday (including bank holidays) that increases with service
Seasonal parties and local social events
50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
Golf Membership (with access to all 3 championship courses) for 50.00 per annum
Treats in your pocket
Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
Free 'pay day' lunch and monthly drinks offers
A generous 'refer a friend' scheme
Be our guest
Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night - a benefit available upon completion of 12 months service
Friends Family discounted rate of 225 - 275 BB per night at Gleneagles
Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
Investment in your development and wellbeing
Pension scheme
Life Insurance
Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
Ongoing investment in your personal development with access to internal and external training qualifications and programmes
Internal career opportunities across a wider range of specialisms and departments
Monthly recognition programme
Volunteering day every year with a charitable partner of your choice
Complimentary access to our staff gym
Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint
*About gratuities service charge:
Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
It is estimated that in 2025, our full-time employees can expect to receive around 7,000 in addition to their annual salary


If you are our next Townhouse Co-ordinator, please forward your most recent CV to us today!


INDLP


Pay: From 36,101.00 per year


Work Location: In person