Job Description

TRACING ADMINISTRATOR

Who are the Tracing Group?

We are a local, well established, small but dedicated team who love what we do, and care deeply about our team spirit. We support the financial services industry to locate and verify missing customers or heirs of deceased customers quickly and accurately providing a hugely valuable service and pride ourselves on being innovative in the solutions we offer and doing the right thing.

We are passionate about creating a diverse team and work hard to ensure a supportive and inclusive culture is embedded. We aim to ensure that every potential team member has access to the same opportunities and fair treatment and that everyone feels valued.

Check us out - here's our website https://www.thetracinggroup.co.uk

What will you be doing?

Working as part of a small team, the role will include:

Managing incoming post; sorting, scanning, accurately inputting data as well as confidentially destroying once processed Managing outgoing post; using our outgoing mail supplier or following our internal process Processing online verification forms (comparing data and accurately updating our inhouse application) Handling incoming phone calls from members of the public and accurately updating our inhouse application as appropriate Filter and manage all enquiries received through our website ensuring they are handled and deleted once processed Use good judgement to screen enquiries and escalate those of an urgent nature to the relevant member of the team Ordering genealogical certificates and probate documentation online Create and send documents, including sales documentation to clients and prospective clients and update the CRM Contribute to ensuring all internal and external data protection obligations are upheld Contribute to ensuring the business remains paperless

Who are we looking for?

We are looking for a Tracing Administrator to support the team, who is a super-organised, experienced, calm, motivated, self-starter with a 'can-do' attitude. The ideal candidate will have excellent administration and organisation skills, demonstrated by a minimum of 2 year's office experience. Accuracy, attention to detail, sound communication skills and the confidence to deal with a variety of people, along with demonstrable customer service (including handling lots of telephone calls) experience are essential. A confidence to use different databases and software packages, such as MS Word and Excel is a must. As is working in a fast-paced environment and being an excellent team player! A fluency in written and spoken English, along with at least an A-C in Maths and English GCSE must be proven.

What will we offer in return?

Full time salary 12.60 per hour Full Time - 22 days holiday (+ 8 bank holidays) per annum Additional holiday days granted upon successful completion of service milestones Contributory Pension scheme Free parking on site at office Remote working but with regular opportunities to work with colleagues in our office near Wymondham Heath & Wellbeing Support - access to Health Shield cash plan which gives:
- money back on everyday healthcare costs including Dental, Optical, Physio
- Direct line to a GP via phone or video chat
- 24/7 counselling and support helpline
- Deals and discounts from great brands

Specifics

The role is being offered as Full Time Full Time working hours are 0900 to 1700 Monday to Friday The role will be predominantly working from home (equipment provided), however, on occasion there may be some requirement to attend meetings/events or work from the office at our site in Wymondham

What's next?

If this sounds like the kind of role and team for you, we'd love to hear from you, please send over your

CV AND A COVERING LETTER

to tell us why you want to come on board and what you could bring to our growing company.

No agencies please.

The closing date for applications is

20/10/2025

. If we receive a large number of applications for this role, we reserve the right to close to further applications.

Please note (along with the normal right to work checks) due to the industry we are working within, any offer of employment will be subject to the following:

DBS check Credit and sanctions check Fraud Check References covering the last 5 years of employment Explanation of any gaps in unemployment
Whilst we would love to respond to everyone that takes the time to apply for the role (for which we are grateful), unfortunately this will not be possible.

Job Types: Full-time, Part-time, Permanent

Pay: 26,208.00 per year

Benefits:

Additional leave Company pension Health & wellbeing programme On-site parking Work from home
Application question(s):

How many years' experience of inbound and outbound telephone calls do you have, including dealing with a variety of complaints?
Education:

GCSE or equivalent (required)
Experience:

Administrative: 2 years (required) customer service (including call handling): 2 years (required)
Language:

English (required)
Work Location: Hybrid remote in Wymondham NR18 9JL