Job Description

Tracing Team Administrator
Associate
Reading
Hybrid
Full Time
6 Month Fixed Term Contract
REQ002954
XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.
Our Pensions Administration business continues to grow and we are now looking for a Tracing Team Administrator to join our vibrant Reading office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a similar role where they have gained knowledge and experience of using an analytical approach and research skills.
A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers on an ongoing and project basis. We undertake pensions administration for over one million members and provide advisory services to schemes and corporate sponsors in respect of schemes of all sizes, including 88 with assets over xc2xa31bn. We also provide wider ranging support to insurance companies in the life and bulk annuities sector.
Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. It's about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they're happy. Above all, it's about ensuring everyone has a voice and feels valued. Because they are.
The Team
The Tracing team are tasked with locating individuals who have lost contact with pensions they have accrued through previous work. We use a variety of resources to do so, including social media, specialist ancestry sites and purpose-made tracing tools.
Learn more here:
The Role
As a Tracing Team Administrator with XPS you will:

• Monitoring the shared Tracing Inbox for client requests and queries
• Managing client requests and queries in line with varying timeframes
• Liaising with clients to understand their Tracing requirements
• Drafting client communications
• Logging Tracing requests and maintaining the team's Tracing database
• Tracing at various levels - Forensic, Manual, Overseas, Genealogical
• Evidencing Tracing work clearly and accurately
• Inputting member data and presenting data clearly and accurately
• Peer reviewing / final reviewing emails and Tracing results to be shared with clients
• Providing constructive and detailed feedback to colleagues
• Minute-taking for weekly Tracing meetings
• Assisting with the development of process guides and team development strategies
• Regularly reporting on work volumes and statistics for MI
• Importing member information to our member database and maintaining triage cases
• Using initiative to problem solve and achieve the best possible results

Your profile
Essential Criteria

• An interest in Tracing and the work that the team does
• Demonstrable experience of undertaking a research project, either in an educational or work-based setting
• Demonstrable experience of working in an administrative/office-based environment
• Excellent organisation skills
• Attention to detail
• Strong verbal and written communication skills
• Strong problem-solving skills
• A keen eye for presentation
• A good knowledgebase of geography - UK and overseas
• A 'can-do' attitude and eagerness to learn
• A strong sense of initiative and desire to help others
• Ability to work efficiently independently/remotely
• Proficiency in Microsoft Office
• A calm, methodical & process-led approach to managing high volumes of work
• A demonstrable interest in Tracing / Genealogy

What we offer:
Find out more about
Find out more about
We offer an attractive reward package, typical benefits can include:

• Competitive salary
• Participation in annual discretionary Bonus Scheme
• 25 days holiday plus flexibility to buy or sell holiday
• Flexible Bank holidays
• Pension scheme, matching contribution structure
• Healthcare cash plan
• Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
• Life Assurance cover, four times basic salary
• XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone)
• Employee Assistance Programme for you and your household
• Access to a digital GP service
• Paid volunteering day when participating in Company organised events
• Staff referral scheme when you introduce a friend to XPS

What next:
If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly.
Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. For example, we can provide materials in an alternative format, or give you extra time in interviews or tests.
If you do not feel ready to apply or still have questions, please email us by clicking
The successful candidate will need to demonstrate the following requirements:

• Right to Work confirmation
• DBS Disclosure check
• Employment or educational references covering five years
• Satisfactory credit check

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.
Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.
XPS try wherever possible to respond to all applicants if for any reason you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion. '