Job Description

Trade Account Manager

We are looking for a proactive and organised

Trade Account Manager

to join our growing team. This role focuses on managing relationships with trade customers, processing orders, and supporting our internal and external teams to ensure an excellent customer experience from order to delivery.

About Bramblecrest

Bramblecrest is a market leader in high-quality outdoor furniture and accessories. Based in the Cotswolds near Cirencester, we are a team of over 50 dedicated professionals driven by our values of excellence, integrity, and teamwork.

Our Culture

As an Employee Ownership Trust (EOT), we believe in a collaborative culture and rewarding work environment, where people can be themselves and feel supported to reach their full potential. As employees, you are part of a trust holding the majority of the company's shares; this structure offers various benefits to employees.

We are committed to upholding our company values in everything we do. These principles guide our actions, decisions, and interactions:

Doing the Right Thing the Right Way

Reputation

Being Driven and Successful

Teamwork

These are the guiding principles that shape our culture and define our way forward.

Key Responsibilities

Manage and maintain relationships with trade customers. Process and manage trade sales orders and returns. Ensure product, pricing, and stock information is accurate and up to date. Support external sales managers with order and account queries. Respond to customer enquiries and resolve issues promptly. Collaborate with internal teams including logistics and customer service. Maintain accurate records and manage data using systems like SAP and CRM.

Key Requirements

Detail oriented, organised, and proactive. Strong communication and time management skills. Proficient in Microsoft Office, especially Excel. Ability to work across departments and with external partners. GCSEs in Maths and English required. Experience with CRM/SAP systems beneficial (training available). Experience in trade account management or similar roles is preferred but not essential.

Benefits

Salary: 28,000 - 30,000 DOE + yearly bonus Hours: 9.00 am - 5.00 pm, Monday to Friday (40 hours per week) Holiday entitlement: 25 working days, plus statutory holidays Learning and development opportunities Company social events EOT profit share Nest Pension Free on-site parking Employee discount

Job Type:

Full-time, Permanent

Work Location:

In person (Cotswolds HQ near Cirencester)

Bramblecrest is an equal opportunities employer.

We welcome applications from all qualified candidates regardless of background or personal circumstances.

Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

Company events Employee discount Free parking On-site parking Profit sharing
Education:

Diploma of Higher Education (preferred)
Experience:

Account management: 3 years (preferred)
Work Location: In person