Job Description

Salary
25,738 rising to 28,560 when trained
Location
Leyland (Civic Centre)
Workplace
Office based
Contract
Permanent
Hours per week
37

How to apply

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You can email esylvester@calw.org.uk to find out more information about this role and how to apply.


Interviews will take place on 15 September 2025.

About the role

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We are growing our debt team of 30 staff to 46, so this is a great opportunity to join us as a Trainee Debt Caseworker. Both trained advisers and new comers to the debt service are welcome to apply. Full training can be provided.


You will:


Have the ability to commit to and work within the aims, principles and policies of the Citizens Advice service. Be able to work with clients, who may be stressed or vulnerable, with empathy and patience, displaying excellent communication and interpersonal skills.

You should be able to work confidently and independently. Be willing to work using various platforms which could include phone, webchat, video call. Excellent PC literacy skills will enable you to work with a variety of computer applications/systems. You should be able to work on your own initiative and be willing to commit to continuous development and an extensive training programme. Good English and Maths qualifications are a prerequisite in applying for this post.

You should be able to demonstrate how you manage your own wellbeing/resilience at an interview.

Be happy to work alongside other colleagues in a collaborative way within a call centre environment.
We offer:


Salary 25,738.00 rising 28,560.00, 21 days holiday plus 8 bank holidays (plus jubilee day this year), Paid Christmas close down in addition to standard holidays (3-4 days extra), 1 week's additional leave, gained by annual increment (a day a year) after 4 years' service, Employee assistance programme, 8% non-contributory pension, Salary sacrifice for pension (optional), Free parking, EAP scheme, Blue Lights Reward discount card


For further details please request a copy of the Job Role by emailing

esylvester@calw.org.uk

. To apply you should send a CV and covering email explaining how you meet the skills required for the job specification.


Closing date for applications 12 September.


Interviews 15 September 2025 at the Civic Centre, Leyland.

We're Disability Confident

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Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.