Job Description

About Us:

Purple has over 30 years of experience in supporting organisations across public and private sectors to become more accessible and disability inclusive. We provide a range of support for disabled people including support planning, payment and payroll services and independent advice.

Main Purpose

This is a Trainee Employment Advice and Guidance (EAG) Officer role working across the Cambridge area providing advice, guidance and information to individuals with disabilities who live independently. This is a varied role that requires a proactive nature, excellent quality customer service at all times via a range of communication methods, showing empathy and understanding for the specific needs of the customer who have been assessed as needing Direct Payments/Personal Health Budgets to support them.

This is a full time role at 37.5 hours per week, working remotely with occasional travel to visit our clients in and around the Cambridge area.

Responsibilities of Job

To engage with DP Holders, via a home visit, if necessary, to discuss direct payments/personal health budgets and the responsibilities of a direct payment/personal health budget holder To provide information, advice and guidance on employing staff ensuring DP Holders understand their responsibilities as an employer, including as part of a Duty rota, liaising with payment services where necessary to obtain solutions for the DP Holder To support DP Holders to complete relevant paperwork and documentation To signpost DP Holders to appropriate resources and support services To support direct payment/personal health budget users with calculation of financial budget Maintain accurate audit trails for customers, including record keeping within relevant databases/systems Where relevant, to ensure the DP Holder is safely referred to Purple's Payment Services team and made aware of their responsibilities in relation to this service Collate and prepare information to inform monitoring and metrics Liaise with relevant health or social care professionals and all stakeholders, attending meetings as required to complete the direct payment process To be aware of any potential safeguarding issues, and ensure correct safeguarding processes and procedures are followed

Person Specification

Essential

Eligibility to work in the UK Ability to travel in and around the Cambridge community when required Employment law knowledge Excellent communication skills with the ability to communicate with a wide range of audiences in a variety of different ways Ability to actively listen and accurately record data/information Ability to assimilate and disseminate complex information in an understandable way An ability to be flexible, creative and productive when finding solutions To be able to self-motivate and use initiative, as well as working effectively as part of a team High overall standard of report writing, numeracy and computer literacy skills Excellent organisational skills and ability to manage competing priorities

Desirable

Experience of working in an advisory role, with a track record of working with individuals to facilitate informed choices Knowledge and understanding of Health and Social Care Systems Knowledge of basic recruitment and retention safe practice Experience of supporting DP Holders with disabilities An understanding of direct payments and personal health budgets
Our values underpin everything we do and are the guiding beliefs and principles of Purple - we are:

Authentic

- lived experience is our most valuable raw material

Accessible

- from corporates to microenterprises, disability organisations to individual disabled people. We support all.

The experts

- humble but knowledgeable in finding solutions.

Creative

- global to local. We develop and deliver innovative approaches to the issues of today.
Purple is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people, and expects all employees, contractors and volunteers to share this commitment. All post holders will be subject to appropriate pre-employment vetting procedures and, where eligible, a satisfactory Disclosure and Barring Service check.

If you require adjustments to attend an interview, please let us know.

Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Benefits:

Company events Company pension Enhanced maternity leave Enhanced paternity leave Work from home
Schedule:

Monday to Friday
Application question(s):

Are you able to commute within the Cambridgeshire area?
Experience:

Health and Social Care Systems: 1 year (preferred) Customer relationship management: 1 year (required) Communication skills: 1 year (required) Organisational skills: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: Remote

Reference ID: TEAG072025