Job Description

JOB PURPOSE:

To gain knowledge of all aspects of the Removals business including sales, move management and operations. To assist the Branch Managers in leading and managing the branches within the group to achieve revenue, margin and contribution targets. This will be achieved through the efficient planning, monitoring and management of the daily operation. Deliver a consistent superior service in line with the company quality standards.

RESPONSIBILITIES:

Planning, monitoring and management of the daily operation. Accurate cost reporting on in-house system e.g. wages, Purchase Order's etc. Complete pre move call 48 hours prior to each move. Complete weekly trading report and monthly forecast. Proactively manage people, vehicles and materials required to meet the number of moves planned, including staff levels and holidays. To conduct customer visits, during and after moves to check on quality of service. Ensure that any shortfalls are fully investigated and managed to conclusion. Investigation of claims and complaints. Monitor and maintain all transport legislative requirements. Compliance to Group health & safety requirements. To maintain and monitor an up to date training matrix for all operative staff. Adherence to company ISO/BAR accreditations.

KPI's:

To achieve annual budgeted margin and contribution targets. Achieve product margins via PF10 report. Improvement to budgeted claims percentage. Branch of the Year. Branch compliance table. Branch use again score 95%. Branch service score of 8.7. Zero debt over 60 days. No overdue vehicle services. Tachograph error rate < 8%. Minimum health & safety audit score of 90%.

SKILLS, KNOWLEDGE & EXPERIENCE:

Customer centric. Commercial awareness. Ability to motivate team and create a can do environment. Ability to coach and train others. Exceptional planning and prioritizing skills. Excellent communication skills both verbal and written. Problem solving skills. Knowledge of Transport Legislation, fleet and maintenance controls.
If you feel have the skills and experience to become our

Trainee Manager

please click 'apply' now -we'd love to hear from you!

Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme On-site parking Paid volunteer time Referral programme Store discount
Work Location: In person