Job Description

Hastings Hotels is a family-owned hotel group based in Northern Ireland, recognised as a leading name in the hospitality industry. We are celebrated for delivering exceptional guest experiences and upholding a legacy of excellence across generations.


At Hastings Hotels, we believe great hospitality starts with great people. We love welcoming new talent to our teams and are committed to supporting our employees through ongoing training, mentoring, and development that aligns with their career ambitions and helps them achieve their goals.


Our Trainee Manager Programme is a two-year development journey designed for ambitious individuals eager to embrace our vision and values, while gaining hands-on experience in a dynamic, guest focused industry.

What we are looking for

Excellence

- Motivated individuals who are driven and passionate about delivering an outstanding service to our guests.

Integrity

- Professionals who act with honesty and professionalism, serving as role models to their peers.

Innovation

- Creative thinkers who embrace new ideas and improvements.

Teamwork

- Enthusiastic team players who support and empower others.

Passion

- People who bring energy, enthusiasm and pride to their work.

What You'll Gain:

Multi-departmental experience

across our hotels, providing a comprehensive understanding of the hospitality industry.

Tailored mentorship and industry-leading training

to support your personal and professional growth.

A customised career path

designed to align with your long-term goals.

University diploma (Level 4 credit)

through our bespoke Manager Ambassador Programme, delivered in partnership with Ulster University.

Contract Details

23,750 per annum

35hr contract

per week (excluding breaks)

Flexibility is essential

- shifts will include evenings, weekends, and public holidays

Willingness to travel

- candidates must be open to working across different hotels within the Hastings group

Here is what you can expect in return:

29 days holiday and your birthday off Cash and credit card tips Service charge shared across the team Employee discounts Free staff meals

To find out more about our benefits click here


The company reserves the right to apply enhanced short-listing criteria.


To find out more about Hastings Hotels and what our company offers please visit

https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

Recruitment Process

The recruitment process will have two stages - an initial screener interview and an assessment center.

About The Role

What You'll be Doing:

Taking a hands-on, professional approach to your training, with a strong focus on delivering outstanding customer service in each department. Taking responsibility for your own development, continually building your knowledge and skills throughout each programme placement. Ensuring Hastings standards of service are understood and delivered consistently across all areas of the business. Supporting and motivating team members to foster a culture of excellence and exceptional customer service. Assisting operational managers in meeting departmental objectives and improving operational efficiency. Becoming fully conversant with our culture, working practices, and product knowledge to help create seamless experiences for guests.

Required Criteria

Must have a profesional appearance Must have the right to work in the uk Educated to GCSE standard or equivalent with grades A-C in English and Maths

Desired Criteria

Experience in hospitality Hold a third level qualification

Skills Needed

Task Planning, Ability to Identify and Anticipate needs, Exceptional Customer Service Skills

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.


It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.


We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.


As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.


Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month

Salary

23,750.00 per year