Job Description

Mervyn Stewart

are a thriving and exciting company with a track record of success and growth. We are constantly growing our business and have exciting opportunities for a

Trainee Parts Advisors

to join our After Sales Team in Mervyn Stewart, positions available in Belfast and Conlig showrooms.

We are looking for a motivated and organised Trainee. This is an entry level position designed for someone looking to build a long-term career in the automotive industry. Full training will be provided.

You will support the day-to-day operation of the Parts Department learning how to identity, order, receive and supply vehicle parts while delivering excellent customer service to both internal and external customers.


In every aspect of our retailing, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible After Sales experience.


Communication is key within our dealership, not only to ensure a 5-star customer experience but to build solid working relationships with suppliers, customers, and colleagues.

About The Role

Key Responsibilities you will learn or develop:

Handle customer enquiries in carious forms in a polite and professional manner providing service to the highest standard that customers can trust Learn to identity parts using electronic catalogues Assist technicians and service advisors by supplying correct parts in a timely manner Assist with ordering, booking in and issuing parts Support stock control activities including stock checks, stock rotation and housekeeping Build positive working relationships with colleagues and customers Develop product knowledge across vehicles, parts and accessories Learn department processes, procedures and compliance standards Accurately update parts records on the DMS Complete manufacturer and in-house training as required Maintain a clean and safe organised parts department, following H&S guidelines Adhere to company and manufacturer standards

Remuneration and Benefits

The position carries:

A clear development path to Parts Advisor, Senior Pars Advisor and beyond for the right individual Competitive Trainee salary based on age and experience Company Pension scheme(age dependent) Company uniform/PPE where applicable Permanent, Full Time work 40hrs week (plus a Sat rota) 30 days holiday Inc. stats (increasing with service) Health, Wellbeing and Discount Shopping Membership availability Manufacturer Training and Development opportunities Employee discounts Long service recognition Staff celebration events Company awards Company culture of recognition and inclusion Friendly and supportive team environment with training and support to develop

Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.

Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.

Required Criteria

Strong interest in the motor industry Ability and willingness to learn and take instruction Good attention to detail Reliable, punctual and well organised Good communication and customer service skills IT Skills Minimum of 5 GCSE's (including Maths, ITC and English preferably)

Desired Criteria

Minimum of 5 GCSE's grade C or above including Maths, ITC and English preferable Previous customer service or retail experience Interest in vehicles or mechanical knowledge Own transport to work

Skills Needed

Customer Service, Data Entry and Basic Computer Skills, Telephone handling, Communication, Teamwork, Employee Relations, Administrative skills, Organisational skills

About The Company

Welcome to Mervyn Stewart one of Northern Irelands long established family run car dealerships. At our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing and maintenance. Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online.

Company Culture

At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with manufacturers Suzuki and MG.

Company Benefits

At Mervyn Stewart we have over 80 talented staff across our various sites; at its heart Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40-years' service with the company.


At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support. The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance. From our holiday purchase scheme to our staff recognition awards, we want you to feel comfortable in a role and a company where you are not just an employee but a valued, known, member of the team.


Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Open office, Competitive salary, Long service recognition, Perks Card, Wellbeing Scheme, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events, Company employee App

Salary

15,704.00 - 25,396.00 per year