Job Description

As Riverside Motor Group continues to grow, so do our opportunities. Supporting the Service Department at our Volvo Wakefield dealership in delivering a high standard of administrative and customer service tasks, we are now looking for a Trainee Service Administrator to join us on a full-time basis.

We are open to offering this position as an apprenticeship for the right candidate, combining practical work with formal qualifications.

The Company - Who will I be working for?

Established in 1982, we are an independently owned business that prides itself on outstanding customer service in our award-winning dealerships located in Doncaster, Wakefield, Barnsley, Hull, and Leeds. Our dealerships are recognised by their respective car manufacturers as offering the highest standards of customer service and care.

As authorised Volvo, SEAT, CUPRA, Honda & Used Car dealers we have specialist Sales Executives, Aftersales Advisors and Technicians to assist our customers with any query that they may have.

We constantly seek to attract highly motivated individuals that want to work as part of a team and share in the commitment, responsibility, accountability, and discipline required to achieve our Vision.

The Role - What will I be doing?

As a Trainee Service Administrator, you will play a vital support role in the day-to-day operations of the Service Department. You'll assist with customer interactions, appointment scheduling, and general administrative duties while learning the systems, terminology, and procedures used in a professional automotive service environment.

This entry-level position is ideal for someone looking to start a career in the automotive industry, with training and support provided every step of the way.

You'll do this by:

- Building your understanding of automotive terminology, systems and service procedures

- Supporting the service department in booking appointments and monitoring workshop schedules, ensuring efficient vehicle flow

- Greeting customers, handling phone calls and enquiries, and providing clear information on services, MOTs, and repairs

- Processing job cards, invoices, and maintain accurate service records using dealership systems

- Liaising with technicians and other service staff to keep customers updated on their vehicle

You will need:

- Strong communication and customer service skills

- Good organisation and attention to detail

- Ability to handle admin tasks accurately and efficiently

- A proactive attitude

- Genuine interest in the automotive industry and a desire to learn

Why Riverside Motor Group?

Staff discounts

Sick pay

Prestige workspace

Refer a Friend

Free tea and coffee

Cycle to Work

Career opportunities across the Group

Riverside Motor Group is an equal opportunity employer. We believe that having a diverse team is what ensures we are ahead of the game. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

We do not discriminate against staff on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, and we do not tolerate such discrimination by anyone working for or with us.

#INDMC

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Employee discount Referral programme
Schedule:

Monday to Friday
Ability to commute/relocate:

Wakefield, WF2 7UA: reliably commute or plan to relocate before starting work (required)
Language:

English (preferred)
Work Location: In person