Job Description

The role

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Training & Competence Supervisor & Compliance Manager

Salary dependant on experience

Full Time position. Permanent Contract

Location: Launceston, Cornwall

Mon - Fri, 9-5, 35 hr week, office based

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.



As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Launceston Agency.

About the role:

This is a crucial role ensuring that the agency meets its regulatory obligations, maintains high quality standards and achieves its goals.



The role includes delivering and overseeing the Agency's T&C framework, including the continuous development of staff. This will be achieved by assessments of customer phone calls and face to face interactions and providing feedback and coaching.

Preparation for audits and monthly compliance returns.



Other duties as agreed with the Agents

About you:

Experience of working in a regulated working environment desirable Commitment to obtaining licencing requirements within an agreed timeframe Strong interpersonal skills Previous coaching and development experience Systematic and organised with attention to detail Polite professional manner, confident on the phone and with IT Numerate. Articulate, both verbally and in writing, with good spelling and grammar A passion for process improvement

Our commitment to you:

Full training and ongoing support will be provided, including in attaining the necessary NFU Mutual Training & Competency Supervisor licence and any relevant product licences to this role.



Please apply with CV and covering letter to: cheryl_valter@nfumutual.co.uk

If you are unsuccessful your data will be stored for a maximum of 30 days following the start date of the successful candidate.

Closing date for all applications: 31st January 2026.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.