Job Description

Location

City West Country Ltd (Exeter) with travel across the South West to all sites

Job Type:

Full Time, Permanent

Salary:

Competitive and based on experience

We are currently looking for a Training Manager to join our team at our Head Office Facility in Exeter. This is an excellent opportunity to work with a prestigious brand that values growth, teamwork, and employee development.

Why Join City West Country?

For over 40 years, weve been a trusted name in the motor industry. As a privately owned group, we invest in our people and offer long-term career opportunities with real progression.


Heres what youll enjoy as part of our team:

25 days holiday

+ bank holidays Employee

Car Scheme

Scottish Widows salary sacrifice pension scheme Access to our exclusive

Benefits Hub

discounts on big brands

Employee Assistance Programme

Comprehensive

training and support

Aspiring Managers programme

for future leaders Cycle to work scheme and

eye care vouchers

Life assurance 1 x basic salary Long Service Awards to celebrate your milestones

What you'll be doing:

Reporting to the Head of HR, the

Training Manager

will be responsible for designing, delivering, and evaluating training and development programmes across Sales, Service, Management, and Support functions. This role is critical in driving consistent standards, enhancing capability, and supporting our strategic goals around customer experience, compliance, and continuous improvement.

Key Responsibilities

Develop and deliver a comprehensive annual training plan aligned to business priorities. Design and deliver inhouse training across sales processes, service excellence, onboarding, management development, and compliance. Evaluate training effectiveness using KPIs, feedback, and performance metrics; provide insight reports to senior leadership. Work closely with department heads to identify skills gaps and create tailored development solutions. Oversee induction and onboarding processes to ensure a consistent and engaging new starter experience. Manage external training providers and ensure value for money. Support the rollout of new systems, products, and operational initiatives through structured training programmes. Maintain accurate training records and ensure compliance with regulatory requirements. Champion a culture of continuous improvement and colleague development.

Were looking for someone who:

Has proven experience in a Training Manager, L&D Specialist, or Training Delivery role (automotive experience highly desirable). Is confident delivering training in classroom, virtual, and on-the-job environments. Understands automotive retail operations (sales, service, technical or customer experience). Has strong communication and facilitation skills, with the ability to influence at all levels. Is analytical and data-driven, able to measure training ROI and impact. Is creative, proactive, and passionate about developing people and driving performance. Can develop engaging training materials, e-learning modules, and structured programmes. Is organised, selfmotivated, and able to manage multiple priorities.

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.