Job Description

Job Advert - Training Manager

Location: Lutterworth

Salary: 35,000 - 39,000 (DOE)

Hours: Monday to Friday 9am-5pm

Contract: Full-time, Permanent

About the Role

The

Training Manager

plays a pivotal role in delivering a high-quality, customer-focused training service that supports Elmhurst's position as the

preferred and most trusted provider of building energy rating training

.

This role is responsible for planning, developing, and delivering training programmes that align with organisational and industry goals, while upholding the highest standards of professionalism, integrity, and customer value. Working closely with senior leaders, managers, and external partners, the Training Manager ensures training strategy supports wider business objectives and evolving market needs.

You will lead and develop a high-performing training team, oversee training delivery across multiple formats, manage budgets and subcontractors, and ensure an excellent end-to-end customer experience -- from initial enquiry through to course delivery and feedback.

Key Responsibilities

Leadership & Management

Lead, manage, and mentor team members to maintain a high-performing, customer-focused training function Champion professionalism, integrity, and high standards across all training operations Ensure effective use of training assets, facilities, systems, and staff

Training Strategy & Delivery

Plan, develop, and deliver training programmes aligned with organisational and industry goals Assess training needs and regularly update materials to ensure accuracy, relevance, and quality Coordinate training delivery across multiple formats, including classroom, online/remote, and on-demand LMS Support the development and launch of new training products and business initiatives

Customer Experience & Service Delivery

Oversee enquiries, reception, front-of-house services, and complaint handling Maintain the highest standards of integrity, fairness, and professionalism in customer interactions Promote Elmhurst's training services and protect the organisation's reputation

Commercial & Operational Management

Set training course prices and oversee promotional activities to maximise revenue and engagement Manage training budgets efficiently, ensuring value for money and cost-effective delivery Recruit, contract, and manage subcontractors providing specialist expertise or additional capacity Work collaboratively with senior leaders and managers to ensure training supports wider business objectives

Stakeholder & Market Engagement

Act as a professional ambassador for Elmhurst across the industry Build and maintain strong relationships with external providers, partners, and stakeholders Contribute to maintaining Elmhurst's reputation as a trusted industry leader in building energy rating expertise

About You

People are at the heart of Elmhurst's success. We are looking for a Training Manager who brings energy, leadership, and a genuine commitment to delivering outstanding customer experiences.

You will demonstrate:

A strong

"can-do" attitude

and willingness to go the extra mile Proven experience leading and developing teams Experience managing training programmes, learning delivery, or professional development initiatives Strong organisational, communication, and stakeholder-management skills Commercial awareness, including pricing, budgets, and supplier management A customer-centric mindset with high standards of integrity and professionalism
Experience within

training, education, professional services, or a regulated/technical industry

is highly desirable.

Job Types: Full-time, Permanent

Pay: 35,000.00-39,000.00 per year

Application question(s):

Do you have RTW in the UK? Do you require a visa? If so, please specify what type of visa you currently hold. (ie, grad, student, skilled worker, dependent) Please briefly describe your experience managing or leading training programmes, learning & development, or education services Please outline your experience leading, managing, or mentoring team members Describe your experience delivering or coordinating training across different formats (e.g. classroom, online, remote, or LMS). What experience do you have managing training budgets, pricing, or commercial decisions? Please describe any experience you have working with subcontractors, external trainers, or specialist providers. Do you have any experience working within the construction or built environment sector, particularly in a training, education, or professional services capacity? Please provide brief details (nice to have). What experience do you have handling customer feedback or complaints within a service-led environment? What are your salary expectations? What is your current notice period? What attracted you to the Training Manager role at Elmhurst, and why do you feel you would be a good fit?
Work Location: In person