Job Description

Training Support Specialist - Home Based

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Location: Homebased with occasional visits to the Stokenchurch Office or Training Centres
Salary: Competitive + Excellent Benefits!
Contract: Permanent, Full time
Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme

We are DEKRA Automotive and we are now recruiting for a Training Support Specialist to join us!

We are a global business employing over 49,000 employees in more than 60 countries on all six continents! Could you be our next hire?

As our Training Support Specialist you will primarily be responsible for providing comprehensive administrative and technical support to online trainers.

This role is crucial for managing the logistical aspects of remote training, enabling trainers to focus on content delivery and ensuring a positive learning experience for all participants.

In addition to this, as our Training Support Specialist you will:

Create and manage online session links, invitations, and participant accounts. Maintain accurate attendance records and session compliance documentation. Administer online sessions, ensuring quality, compliance, and accurate reporting. Monitor chat and provide live technical support during sessions. Support trainers during live sessions and act as a back-up if needed. Track participant progress, module completion, and training outcomes. Collect, analyse, and act on participant feedback. Assist with training-related inquiries and event tracking. Record, monitor, and evaluate curriculum and quality data. Stay updated with system developments and company procedures. Report and escalate risks or performance issues as necessary. Monitor KPIs, identify trends, and implement corrective actions. Work both independently and collaboratively to meet objectives. Uphold and promote DEKRA Automotive's Environmental & Quality Management Systems and policies.

In order to be successful in this role, it's essential that you have:

Proven experience in customer handling and support, with a focus on resolving inquiries and providing assistance professionally and courteously. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook). Excellent organisational and time-management skills, with the ability to prioritise tasks effectively and manage multiple deadlines. Ability to work autonomously with initiative, as well as collaboratively within a team. Strong technical aptitude and comfort with online meeting platforms and learning management systems. Excellent communication skills, both written and verbal.

It would be great if you had:

Proven experience in an administrative support role, particularly in a training, educational or social environment. Strong attention to detail and a commitment to delivering high-quality work. If you feel you have the necessary skills and experience to be successful in this role, click on

"APPLY"

today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.