Job Description

Your future job

This fast-paced role is perfect for someone who is motivated, a good communicator, and capable of effectively prioritising their workload. Key responsibilities include load and route planning, manage the flow of information regarding the status of customer inbound/outbound deliveries and completing all administrative tasks relating to transport, distribution and returns in an accurate and timely manner.

Who are you?

Essential Criteria:

A candidate who embodies our values and places the customer at the heart of everything they do. Has at least two years' experience in one of the following:
? Working within a transport management office, utilising a transport management system (TMS).

? Engaging directly with transport companies, with hands-on experience in complaint resolution or shipment costing.

Demonstrates strong route planning knowledge across all UK regions, ensuring efficient and cost-effective transport solutions. Is proficient in Microsoft Office (Excel, Word, Outlook) and comfortable navigating in-house systems. Maintains a disciplined and conscientious approach, capable of managing multiple administrative and planning tasks simultaneously. Possesses excellent problem-solving skills, essential for navigating the dynamic and fast-paced nature of transport operations. Thrives under pressure and can adapt quickly to changing schedules, maintaining accuracy and professionalism throughout.
Desirable Criteria:

Interest in business improvement and driving efficiency. Be able to interpret data and provide reports as and when required.
Responsibilities:

Ensure all administrative tasks relating to the transport, distribution and returns departments are carried out consistently, accurately and in a timely manner

To achieve customer order requirements within the agreed parameters relating to lead-time, cost, volume, and quality specification

Assist in both load and route planning

Complete returned goods documentation in a timely and cost-effective manner

Manage the flow of information regarding the status of customer inbound/outbound deliveries

Follow up between transport and our customers

Build positive relationships with internal departments, suppliers and clients

Handle incoming communication from customers and resolve customer enquiries

Monitor and identify issues and trends

Undertake any other tasks within the appropriate levels of responsibility or as directed by a member of the management team

Contribute ideas which will improve our ability to provide exceptional customer service

Health & Safety:

Work within the Health and Safety Guidelines set out by the Company Check compliance adherence for Digital Tachographs and drivers' hours and infringements monitored Be aware of the Risk assessments applicable to you and comply with relevant Safe Systems of Work
What can you expect?

Competitive Annual Salary 33 Days Annual Leave Private Medical Cover An employer with a clear sustainability strategy (for our planet, customers, and employees). We invest in your development and believe in lifelong learning. Our unique Unilin DNA. Enjoy great discounts on our products. In short, you'll be joining a Top Employer!
Who are we?

Unilin is an international leader in interior design and building solutions with a strong focus on sustainability and innovation. With our flooring, panels, insulation materials, and technologies, we are present in the homes and workplaces of millions of people, as well as in public spaces around the world. Our brands Quick-step, Pergo, and Moduleo are probably familiar to you. Worldwide, around 8,300 employees work every day to push boundaries and innovate. Want to know more about our story? Be sure to check out our website.
Job Types: Full-time, Permanent

Pay: 24,420.00-30,000.00 per year

Benefits:

Additional leave Bereavement leave Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme
Language:

English (preferred)
Work Location: In person